topic Not able to receive calls in Get Support

Not able to receive calls

altuntas — Wed, 05 Jan 2022 05:34:36 GMT

Hi, i am not able to receive calls since last night.. ı ported my number from wind wednesday night.. ı was able to receive calls till last night, however i am not able to right now..can you tell me why?

Re: Not able to receive calls

Antiloop — Fri, 18 Nov 2016 15:26:50 GMT

I know this is a major issue with porting #'s right now.

But it getting scary if this is happening after its activated successfully.

Re: Not able to receive calls

JaK — Fri, 18 Nov 2016 15:28:18 GMT

Hi @altuntas;

That is strange, it's normal to get funny behaviour during a port but you wouldn't normally see incoming calls working and then stop...

It could be some kind of system glitch, but first start with the simple stuff, are you sure you didn't do something to the phone's config, like inadvertently put it in airplane mode? Can you try the sim in another phone? Is it only incoming that's the problem?

Re: Not able to receive calls

altuntas — Fri, 18 Nov 2016 15:31:30 GMT

Nope, ı did not do anything with phoned config

Re: Not able to receive calls

saruka — Fri, 18 Nov 2016 15:31:56 GMT

Hi @altuntas,

I have the same issue after receiving a text stating the porting transfer was successful, however for the short-term re-starting my phone helped.

Have you tried restarting your phone and giving it a minute before calling or receiving calls?

I have sent an email to PM, I'll let you know if any solutions come up 🙂

Re: Not able to receive calls

altuntas — Fri, 18 Nov 2016 15:45:54 GMT

My data, outgoing calls and sms is working.. but my incoming sms and calls not working

Re: Not able to receive calls

altuntas — Fri, 18 Nov 2016 15:48:15 GMT

I never received text message saying that port transfer successfull