topic Charged twice when only meant to pay for 1 month of plan. in Get Support

Charged twice when only meant to pay for 1 month of plan.

zzntt — Wed, 05 Jan 2022 05:34:33 GMT

I have a simple unlimited talk/text plan that is $25/mo. I am up to date and was only owing $25, and paid the $25 manually. I never got service until I paid again and was charged twice when I only wanted the 1 month. I did not want to spend this much on my phone this month as I am already struggling financially.

Re: Charged twice when only meant to pay for 1 month of plan.

jp2 — Sun, 19 Aug 2018 10:57:53 GMT

To talk to an employee about extra charges you need to send a private message to the mods

How can you get help with your account, activation, or service?

Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue.

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Office Hours: Mon-Friday 9 am to 9 pm, and Saturday & Sunday from 9 am to 7:30 pm [Toronto Time]

Typical response time is between 1-3 hours, depending on how many messages in the queue, but can be up to 48 hours.

There is no need to send multiple messages. In fact, each message you send will put you all the way to the back of the line.

Re: Charged twice when only meant to pay for 1 month of plan.

vp6853 — Sun, 19 Aug 2018 11:02:16 GMT

Since you paid twice, you should have $25 credit in your account to use next month.

If you need the money back and just paid recently, contact the Moderator Team

Just a warning that they are swamped right now, so it could take a day or two to resolve it.

Re: Charged twice when only meant to pay for 1 month of plan.

220lr — Sun, 19 Aug 2018 20:21:48 GMT

@zzntt wrote:
I have a simple unlimited talk/text plan that is $25/mo. I am up to date and was only owing $25, and paid the $25 manually. I never got service until I paid again and was charged twice when I only wanted the 1 month. I did not want to spend this much on my phone this month as I am already struggling financially.

This happened to me as well in the recent past. I got charged about $240+ and didn't get a refund as it's a prepaid service. The mod team will credit your account and it will appear as a balance.