topic Re: The number entered does not belong to a valid Public Mobile Subscriber. in Get Support

The number entered does not belong to a valid Public Mobile Subscriber.

ledzeppelin — Wed, 05 Jan 2022 05:34:24 GMT

Hello,

Unable to use my spouses number as referrer . Getting message - The number entered does not belong to a valid Public Mobile Subscriber.

Can you please fix ?

Thanks !

Re: The number entered does not belong to a valid Public Mobile Subscriber.

CaNuCk07 — Fri, 18 Nov 2016 14:57:56 GMT

Is your spouses number recently setup? @ledzeppelin

Re: The number entered does not belong to a valid Public Mobile Subscriber.

ledzeppelin — Fri, 18 Nov 2016 15:16:02 GMT

Yes. Spouses account set up 2 weeks ago

Re: The number entered does not belong to a valid Public Mobile Subscriber.

ledzeppelin — Fri, 18 Nov 2016 15:55:08 GMT

Can I activate my SIM without referral now and later add referral number?

@Mary_M @Shazia_K - please confirm?

Thanks.

Re: The number entered does not belong to a valid Public Mobile Subscriber.

Rogers1985 — Fri, 18 Nov 2016 23:41:22 GMT

I'm having the same issue. Please help. @Mary_M @Shazia_K.

Appreciate if mods / senior members can help. Just 2 more days to go and want to make sure that my referrer (wife) gets the credit.

Re: The number entered does not belong to a valid Public Mobile Subscriber.

Kaiyo — Sat, 19 Nov 2016 01:12:29 GMT

Did you spouse port in after getting a new number?

Check your spouse's number in her my account in self serve. I bet it's different then the ported number, use that number for now, and then private message a mod about it to get it fixed. Your spouse would need to give her number and your number to get the referral credited.

Re: The number entered does not belong to a valid Public Mobile Subscriber.

ledzeppelin — Sat, 19 Nov 2016 01:25:16 GMT

Yes - spouse ported after getting new number.

Where in my account can I see the number? I checked everywhere.

Re: The number entered does not belong to a valid Public Mobile Subscriber.

Kaiyo — Sat, 19 Nov 2016 01:28:01 GMT

Just click on plan and add-on tab it will say phone number below the tabs

Re: The number entered does not belong to a valid Public Mobile Subscriber.

ledzeppelin — Sat, 19 Nov 2016 01:35:57 GMT

Lol. Thats my number. If I put that number, will I be able to port that number.

Re: The number entered does not belong to a valid Public Mobile Subscriber.

ledzeppelin — Sat, 19 Nov 2016 02:40:32 GMT

Desperately need one of the mods @Mary_M / @Shazia_K to help my spouse and my account set up. For some reason, my spouse's online account shows my rogers number (say 1) as her PM number, though calls from her phone show her correct number (say 2) that was ported from chatr.

I'm unable to set up my account because when I try to port my rogers number (1), it says the number is invalid. I'm guessing it is because the number (1) is already linked to a PM account. Please fix my wife's account to show the correct number (2).

I dont know how my number ended up being her main number. I remember giving my number as the alternate number.

Re: The number entered does not belong to a valid Public Mobile Subscriber.

Kaiyo — Sat, 19 Nov 2016 02:44:30 GMT

That's funny.

You should private message one of them.

Re: The number entered does not belong to a valid Public Mobile Subscriber.

ledzeppelin — Sat, 19 Nov 2016 02:53:29 GMT

Both me and my spouse messaged. Nobody responed since yesterday 😞 😞

Re: The number entered does not belong to a valid Public Mobile Subscriber.

Kaiyo — Sat, 19 Nov 2016 02:57:46 GMT

@ledzeppelin wrote:
Both me and my spouse messaged. Nobody responed since yesterday 😞 😞

Just have to wait it out, they are swamped right now.

You should activate with new number, (use your number for the referral [lol]) to get you started. You would be able to port once they sort this out.

Re: The number entered does not belong to a valid Public Mobile Subscriber.

ledzeppelin — Sun, 20 Nov 2016 02:49:51 GMT

How long can One wait? Been waiting forever, while mods are helping people who messaged today.

I'm unable to activate because PM screw up.