topic Re: ACTIVATION FAILED - NO PHONE SERVICE - CREDIT CARD CHARGED in Get Support

ACTIVATION FAILED - NO PHONE SERVICE - CREDIT CARD CHARGED

lauramichelle12 — Wed, 05 Jan 2022 05:34:20 GMT

Please help:

I activated my SIM last night and ported my number from Telus. At the end of activation, got the message "Your activation request has failed. Please contact Public Mobile for help." But now I have no service from Telus. I tried logging into Self Serve but they text the activation code and I cannot receive texts with no service.

This seems like an unnecessary headache. They charge my card and don't provide service? If I knew I was going to have to be without service, I would not have signed up.

Emailed for support last night and nothing yet....PLEASE HELP

@Shazia_K @Mary_M @Saray_O @Caroline_D

Re: ACTIVATION FAILED - NO PHONE SERVICE - CREDIT CARD CHARGED

Leena_sachdev — Fri, 18 Nov 2016 14:38:01 GMT

I'm having the same issue since last night but non of the mods have replied. Its really a headache.

Re: ACTIVATION FAILED - NO PHONE SERVICE - CREDIT CARD CHARGED

danicahxchan — Fri, 18 Nov 2016 14:38:51 GMT

I'm in the same boat as you. Credit card charged, but activation/port failed.

Still have high hopes for Public Mobile, but definitely frustrated when you rely so much on your phone and it's not working.

If you haven't, I would send a Private Mesage to one of the Mods as well.

Re: ACTIVATION FAILED - NO PHONE SERVICE - CREDIT CARD CHARGED

JaK — Fri, 18 Nov 2016 14:41:46 GMT

Hi @lauramichelle12;

Sorry to hear about your activation issue. This will need a moderator to fix, unfortunately they are quite backlogged right now due to the popularity of this promo, but hey are working the outage issues like yours as top priority. What you need to do is send one of them a private message as detailed in this thread, they will get you up and running as soon as they can.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Community-Moderators/ta-p/76452

(More on the backlog: http://productioncommunity.publicmobile.ca/t5/Announcements/Doing-wireless-different-has-its-ups-and-downs/m-p/95883)

Re: ACTIVATION FAILED - NO PHONE SERVICE - CREDIT CARD CHARGED

lauramichelle12 — Fri, 18 Nov 2016 14:40:43 GMT

Yes, it is. It is ridiculous. My cell is my only means of communicating with my daughter's daycare. Now they can't get a hold of me if there is an issue. Extremely unhappy and it seems like quite a few people are as well. PLUS I can't call Telus and get them to re-activate me because I HAVE NOT PHONE. I expected more from PM. disappointed.

Re: ACTIVATION FAILED - NO PHONE SERVICE - CREDIT CARD CHARGED

Tmhook — Fri, 18 Nov 2016 14:41:00 GMT

Same issue here. I'm without service since they cancelled my other Telus account. I'm sure they will have a back log of issues today so I'd imagine the mods will be busy! Patience is key! From other posts, sounds like they are a great help once they can get down the lists of customer issues!

Re: ACTIVATION FAILED - NO PHONE SERVICE - CREDIT CARD CHARGED

MG2 — Fri, 18 Nov 2016 14:44:44 GMT

@lauramichelle12 @danicahxchan @Leena_sachdev

Same thing happened to me. Best advice I got so far is to get a ticket number from the PM support group so that you actually have a ticket number to refer to after this deal ends. I know the mods are way behind. I am waiting for an issue that I reported on Monday to still get addressed. I hope with evidence of a ticket number, they will honor this special promotion when it ends on Saturday. Not saying that they won't but it puts my mind at ease knowing I have an e-mail from them acknowledging the problem. I do have faith in them and that they will get this all working soon!

Follow this link:

https://publicmobile.ca/en/on/get-help

Re: ACTIVATION FAILED - NO PHONE SERVICE - CREDIT CARD CHARGED

lauramichelle12 — Fri, 18 Nov 2016 14:48:28 GMT

Good idea. I have a ticket number, so I feel good about them honouring the deal.

Re: ACTIVATION FAILED - NO PHONE SERVICE - CREDIT CARD CHARGED

olegd — Fri, 18 Nov 2016 14:49:12 GMT

Same issue here. Ported from Telus on Tuesday. Sent several messages to Mods, no response yet.

I currently have NO CELLULAR SERVICE at all! My credit card got charged - that part works great, hey?

Hopefully someone will look after me soon!

@Shazia_K, @Mary_M, @Saray_O, @Caroline_D

Re: ACTIVATION FAILED - NO PHONE SERVICE - CREDIT CARD CHARGED

Rockdaddy22 — Fri, 18 Nov 2016 14:50:02 GMT

I'm sorry to all you guys it's very unfortunate. You must of known they could be issues getting started. It's all over the community for a few weeks, driving insane, almost 😞

Re: ACTIVATION FAILED - NO PHONE SERVICE - CREDIT CARD CHARGED

Leena_sachdev — Fri, 18 Nov 2016 14:50:03 GMT

@MG2 What do you mean by ticket ?

Re: ACTIVATION FAILED - NO PHONE SERVICE - CREDIT CARD CHARGED

danicahxchan — Fri, 18 Nov 2016 14:51:13 GMT

@MG2

That's great advice on getting a ticket number as evidence for once the promo end...although I'm sure we're all hoping our issues get solved before then.

Re: ACTIVATION FAILED - NO PHONE SERVICE - CREDIT CARD CHARGED

jjdwhop — Fri, 18 Nov 2016 14:51:25 GMT

same issue here!

Re: ACTIVATION FAILED - NO PHONE SERVICE - CREDIT CARD CHARGED

lauramichelle12 — Fri, 18 Nov 2016 14:53:22 GMT

@Rockdaddy22 I should have known there would be issues? So I shouldn't have signed up? Maybe my expectations are too high, but I did not expect to be without cell service. If they are going to have a promo and push to get new customers, they should be prepared for an influx of customers. At the very least there should be a safeguard against cancelling the previous service provider until the new provider is up and running.

Re: ACTIVATION FAILED - NO PHONE SERVICE - CREDIT CARD CHARGED

olegd — Fri, 18 Nov 2016 15:04:53 GMT

A responsible company would halt activations as soon as the system issue was known. Let people know on the web site that system is having issues and take contact info from people interested in promotion. Once issue is resolved contact people and sign them up. What is happening nstead is not fair to customers who are left without service nor to support staff who is overloaded with no end in sight.

Re: ACTIVATION FAILED - NO PHONE SERVICE - CREDIT CARD CHARGED

Rockdaddy22 — Fri, 18 Nov 2016 15:24:41 GMT

It's a know win situation, if they stopped activations the outcry would be crazy.

Re: ACTIVATION FAILED - NO PHONE SERVICE - CREDIT CARD CHARGED

Rockdaddy22 — Fri, 18 Nov 2016 15:51:38 GMT

Unfortunately that's not how ports works, I guess you had a failed port. I know it sucks. I'm just saying that the community is flooded with people complaining like you. So I'm just surprised people aren't aware of the potential issue. I feel for you guys, I really do.

Not the first company to underestimate demand for a new product.

Re: ACTIVATION FAILED - NO PHONE SERVICE - CREDIT CARD CHARGED

Leena_sachdev — Fri, 18 Nov 2016 15:59:21 GMT

At least they should have telephone customer service so that we can explain whats happening. waiting for PMs and replies will take forever.

Re: ACTIVATION FAILED - NO PHONE SERVICE - CREDIT CARD CHARGED

Rockdaddy22 — Fri, 18 Nov 2016 16:57:15 GMT

This carrier does not have phone support. That's how prices are kept low.

Re: ACTIVATION FAILED - NO PHONE SERVICE - CREDIT CARD CHARGED

Tmhook — Fri, 18 Nov 2016 16:57:49 GMT

@lauramichelle12

Check out this solution (link below) to someone else's issue. Looks like it's a bit of a wait and hope one of the moderators or PM IT guru's re-activate your account. At least I think this is the solution to my issue which sounds awfully similiar.

http://productioncommunity.publicmobile.ca/t5/Self-Serve/Activation-failed/m-p/77771#M6244

Good luck! Hope they can fix everyone's issue.

Sitting here patiently waiting, hurray for Wi-Fi!