topic Re: internet connection in Get Support

internet connection

FL88 — Wed, 05 Jan 2022 05:34:15 GMT

Hi,

Recently I have been having internect connection issue that states that there is a connection issue with my data. The issue always arrive when im not using my home wifi. I am unsure why it happens and hoping someone can help me fix this problem.

Thank you!

Re: internet connection

popping — Sat, 18 Aug 2018 21:01:40 GMT

@FL88

No mobile data - please check your APN settings.

https://apn-canada.gishan.net/en/apn/public-mobile

Re: internet connection

Luddite — Sat, 18 Aug 2018 21:32:29 GMT

Try rebooting your phone & login to your account to confirm data has not been used up.

Re: internet connection

FL88 — Sun, 19 Aug 2018 22:26:34 GMT

thank u so much!! Hope this will eliminate the connection issue 🙂

Re: internet connection

EmilyBaker — Tue, 11 Sep 2018 03:23:48 GMT

You can follow the steps below to have a try and resolve this:

1. Make sure the computer is connected to WiFi.
2. Ensure Assistant for Android is installed on the device. If not, connect the device with PC via USB cable and MobiKin Assistant for Android app will be installed onto your device automatically.
3. Open the app on the device and scan QR code.
4. Choose the correct computer on the device to get connected. If it doesn't work, you can try to connect it through a USB cable. You can go to here to learn the detailed steps to make your Android device be recognized by the program.

Re: internet connection

CecicliaGarcia — Thu, 20 Sep 2018 02:04:59 GMT

Here are 4 solutions for your reference.
1. Restart your Phone and reconnect Wi-fi on it
2. Forget the Wi-fi you are connecting
3. Check out the router
4. Reset Network Settings on Phone

Re: internet connection

shadowrunner452 — Thu, 20 Sep 2018 02:22:23 GMT

Same for me

At around 4ishPM EST I saw that data just simply stopped working

I thought I ran out of data today, but I got the usual renew messages today and I just checked my account, everything is fine

The 4G icon doesn't even appear anymore on my phone

Tried setting again the APN settings, restarting the phone, etc... And nothing

Re: internet connection

krazykiwi — Thu, 20 Sep 2018 02:31:25 GMT

@shadowrunner452 wrote:
Same for me

At around 4ishPM EST I saw that data just simply stopped working

I thought I ran out of data today, but I got the usual renew messages today and I just checked my account, everything is fine
The 4G icon doesn't even appear anymore on my phone

Tried setting again the APN settings, restarting the phone, etc... And nothing

To avoid confusion between you and the original post please start a new topic by

1- On the community page go to the bottom

2- Click on a group that best relates to your problem (in this case phones and hardware)

3- Click "Start A Topic"

Thanks