topic Re: I ported successfully from Koodo!!! in Get Support

I ported successfully from Koodo!!!

wdpm94 — Wed, 05 Jan 2022 05:34:11 GMT

Just want to post
a good news story in this community. I followed the guidelines posted below and within 15 mins the entire process was done. SO happy. This is a great community.

Just want to tell folks that if you follow the instructions posted in this community, i'd say about 90% of the time you won't have a problem. hope this helps.

Thanks Public Mobile

Re: I ported successfully from Koodo!!!

wdpm94 — Fri, 18 Nov 2016 14:12:02 GMT

these were the guildelines for anyone porting from koodo:

- do not use the same email address for Kood and Public Mobile

- do not request the port-in during activation; take a temporary number, log out, confirm all services are active, log back into your account and select Transfer Number under Change Phone Number

- do not use any identifier except your Koodo account number; it is always the best item for any port-in request

- do not make any errors in the Authourized User; this must be exactly as it appears on your Koodo bill

- do not use the person's Koodo number as the Alternate Number; use someone else's

- do not forget to click "I am authourized ...." BEFORE you entering your Koodo number (courtesy imm1304)

** one more point to note, I didn't have data but I had to set it up in my APN settings.

Re: I ported successfully from Koodo!!!

xCameron94x — Fri, 18 Nov 2016 14:13:58 GMT

i followed these steps yesterday and it worked perfectly! I was ported almost instantly! I hope everyone coming from Koodo/Telus sees this

Re: I ported successfully from Koodo!!!

shizhengj — Fri, 18 Nov 2016 14:32:57 GMT

Was it a koodo prepaid number you ported? I am still having trouble porting my koodo prepaid number.

Re: I ported successfully from Koodo!!!

xCameron94x — Fri, 18 Nov 2016 15:48:58 GMT

my koodo number was postpaid, but I was on a month to month plan because my phone was unlocked so I had no tab balance

Re: I ported successfully from Koodo!!!

xCameron94x — Fri, 18 Nov 2016 16:11:53 GMT

but i agree with the solution that was listed above.

I used a temporary number at the beginning

I did not use the same email i had for my koodo account (after i ported my number over I changed it)

I did not put any dashes in my phone number or my account number ( my account number never had any dashes)

I clicked the I am authroized box

I left all of the other fields blank (IMEI and such) but I did put in an alternate phone number.

I also typed my name the way it appears on my Koodo self-serve online

When i clicked submit i automaticaly received an email from koodo saying that I ported over. I reboot my phone and I was up and running!

Re: I ported successfully from Koodo!!!

Rockdaddy22 — Fri, 18 Nov 2016 16:06:42 GMT

Love people who can read and actually take the time to read 🙂

Re: I ported successfully from Koodo!!!

ulovebass — Fri, 18 Nov 2016 16:10:59 GMT

if you follow the process here, it won't take more than 10min.
I'm happy to hop on this plan. reception and lte speed are good enough for me! 🙂

Re: I ported successfully from Koodo!!!

shizhengj — Fri, 18 Nov 2016 17:20:27 GMT

Any one was able to port the koodo prepaid nubmer using the self service? I following all the steps but I always got the error "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance.“ under phone number change. As far as I know koodo prepaid number may need moderators involved to be ported.