topic Re: lost sim in Get Support

Re: Beginner’s Guide to the Community

URI — Tue, 04 Jan 2022 10:10:32 GMT

Lost my SIM card need help to transfer old number to new SIM card

Re: lost sim

URI — Tue, 16 Nov 2021 00:36:54 GMT

How do you contact moderator

Re: Beginner’s Guide to the Community

Anonymous — Tue, 16 Nov 2021 00:37:13 GMT

@URI : Log in to your self-serve and use the Change SIM card function.

Re: lost sim

softech — Tue, 16 Nov 2021 00:45:12 GMT

@URI wrote:
How do you contact moderator

What was the exact issue? If you don't mind to share, let us know and maybe we can help. We might have some tricks and sometimes it is quicker than contacting PM

To contact moderator (now they are called CS Agent) :

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: lost sim

darlicious — Tue, 16 Nov 2021 12:33:20 GMT

@URI

Just an FYI...if you wanted to contact customer support to change your sim card while it is perfectly fine to have a CSA to do so you can also do this yourself in your self serve account using the 2FA by text or email to be able to perform a sim card change.