topic Re: Unable to Process Transaction in Get Support

Unable to Process Transaction

SDK — Wed, 05 Jan 2022 05:34:04 GMT

Hi,

Here I'm trying to arrange auto payment with my credit card and I'm receiving a message "Unable to Process Transaction".

Any help?

I need to start using my phone today.

I'm going into my second month.

Re: Unable to Process Transaction

Dunkman — Sat, 18 Aug 2018 14:31:38 GMT

@SDK

The Public Mobile website can be finicky. Sometimes using a different internet browser works, clearing cache, using incognito mode. Leaving the apartment number section blank also is necessary. Making sure the address matches your credit card address exactly.

Re: Unable to Process Transaction

SDK — Sat, 18 Aug 2018 14:34:47 GMT

I tried and it doesnt work. What the hell.... I need my phone on right now....

Re: Unable to Process Transaction

Dunkman — Sat, 18 Aug 2018 14:42:14 GMT

@SDK

Is your account suspended? expired?

Did you have a credit card already loaded into autopay? or are you trying for the first time?

Re: Unable to Process Transaction

Luddite — Sat, 18 Aug 2018 15:47:49 GMT

If you have credit card on file, dial 611 to pay up. If your plan has expired you can only renew the current plan without moderator assistance.

Re: Unable to Process Transaction

Dunkman — Sat, 18 Aug 2018 15:51:04 GMT

@SDK

I just saw this recent thread. Not sure whether this applies to your situation. Maybe try the recommendations from other customer.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Payment-not-Processing/m-p/265876#M19191

Re: Unable to Process Transaction

dr-et — Sat, 18 Aug 2018 18:18:44 GMT

had same issue 3 days ago it solved itself .

happens once a year dont know if its a bug within the system.

tried with same card ,different card.

different browser , firefox might work better than safari or opera.

i had account suspended.now its active .

PM can help but slow prosess due to availability.

frustrating when one needs phone.

It always happen at the wrong time

Re: Unable to Process Transaction

dr-et — Sat, 18 Aug 2018 18:21:14 GMT

try Luddites suggestion and please post if it works for future considerations