topic Re: MODS PLEASE HELPPPPPPPPPPPPPPPPPPPPPPPPPPP - No response in 4 days and now disconnect in Get Support

MODS PLEASE HELPPPPPPPPPPPPPPPPPPPPPPPPPPP - No response in 4 days and now disconnect

summamo — Wed, 05 Jan 2022 05:33:58 GMT

Hi,

I have been trying to get ahold of someone for 4 days - my second account that I am trying to get set up gave me an error when i activated and my card was charged. We are unable to log into the account and the SIM is showing as unregistored. To top it off the other cphone company has now been cancelled and we have no phone. VERY unhappy at this point!

@Mary_M @Shazia_K

At this point he would like to cancel the entire process and get a refund!

Re: MODS PLEASE HELPPPPPPPPPPPPPPPPPPPPPPPPPPP - No response in 4 days and now disconnect

jeffcotton — Fri, 18 Nov 2016 13:11:09 GMT

Same situation here. Credit Card charged, old provider cancelled previous service, 4 days later still no response from Public after multiple private messages to multiple mods.

Re: MODS PLEASE HELPPPPPPPPPPPPPPPPPPPPPPPPPPP - No response in 4 days and now disconnect

wshrews — Fri, 18 Nov 2016 13:36:48 GMT

4 days here also. Private messages not even read. Very frustrated... Can't even get an answer about having our services prorated since we paid for these missing days. C'mon @Jeremy_M @Shazia_K @Mary_M

Re: MODS PLEASE HELPPPPPPPPPPPPPPPPPPPPPPPPPPP - No response in 4 days and now disconnect

wshrews — Fri, 18 Nov 2016 13:48:18 GMT

I referred 2 people as well and I don't even know what my temporary phone number for my half-activated account is for them to input it when they signed up. Hope I can get this fixed after the fact.

Re: MODS PLEASE HELPPPPPPPPPPPPPPPPPPPPPPPPPPP - No response in 4 days and now disconnect

gbokodi — Fri, 18 Nov 2016 14:19:20 GMT

excuse my language but this beyond fu.cking PATHETIC

I rely on my phone, missed calls/clients and we need to rely on mods to message us back to fix our service?......its a fu.cking JOKE!

no cue

no line

just throw your money high up in the air and see what happens

Re: MODS PLEASE HELPPPPPPPPPPPPPPPPPPPPPPPPPPP - No response in 4 days and now disconnect

lauramichelle12 — Fri, 18 Nov 2016 14:22:36 GMT

HAVING SAME ISSUE. WTF.

Re: MODS PLEASE HELPPPPPPPPPPPPPPPPPPPPPPPPPPP - No response in 4 days and now disconnect

djv — Fri, 18 Nov 2016 15:08:21 GMT

Anyone know if we call credit card company they can refund the amount.

Re: MODS PLEASE HELPPPPPPPPPPPPPPPPPPPPPPPPPPP - No response in 4 days and now disconnect

jeffcotton — Fri, 18 Nov 2016 15:15:09 GMT

If that's the route you want to take, you should be able to find info about chargebacks on your bank / cc providers website, the number to call, etc.

Re: MODS PLEASE HELPPPPPPPPPPPPPPPPPPPPPPPPPPP - No response in 4 days and now disconnect

Mary_M — Sat, 26 Nov 2016 16:46:14 GMT

Hey @summamo,

Sorry to hear about that ! Rest assured that I'll be looking into this for you right now!

Thank you for your patience,

Mary

Re: MODS PLEASE HELPPPPPPPPPPPPPPPPPPPPPPPPPPP - No response in 4 days and now disconnect

summamo — Wed, 30 Nov 2016 17:14:11 GMT

Hi Mary - You are helping me out with this already! Thanks for all that you do.