topic Forgot Password Support in Get Support

Forgot Password Support

mquinn1 — Wed, 05 Jan 2022 05:33:53 GMT

Hello:

I've forgotten my password. I went through the steps on the website to recover it and I've never received the email to get a new password. I am now locked out of my account and I didn't even try to get into it in the first place.

Thanks

Re: Forgot Password Support

NDesai — Sat, 18 Aug 2018 00:32:56 GMT

You will need to send a private message to the Moderator_Team and they will get in touch with you tomorrow.

More info on contacting mods:

How can I view my private messages between myself and a Community Moderator?

Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

Once the Community Moderator has responded to your private message, they will provide you with a secure validation link so they can authenticate your account information

In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)

Re: Forgot Password Support

mquinn1 — Sat, 18 Aug 2018 00:38:23 GMT

Thanks for the tip.

Re: Forgot Password Support

lekois — Fri, 24 Aug 2018 02:04:54 GMT

I forgot my password I follow the instructions but I haven't receive any email

Re: Forgot Password Support

Dunkman — Fri, 24 Aug 2018 02:09:07 GMT

@lekois

The password reset function on website has not worked for awhile. You will need to contact moderator to get the password reset.

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M…

Recommendation: do not send multiple message to moderators. Each new message will put you further down the job list.

Or just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, account number and PIN code.