topic Re: Issues with porting from Koodo in Get Support

Issues with porting from Koodo

keenan — Wed, 05 Jan 2022 05:33:35 GMT

I tried porting my number from Koodo yesterday. After some wait I saw message "Operation was successful". I checked my Koodo SIM stopped working. However, my PM SIM is still associated with the old PM number and the same old number still shows in my PM account. Anyone had a similar issue? I sent 2 emails to moderator team asking to help complete my port but have not heard back yet.

Re: Issues with porting from Koodo

Dunkman — Fri, 17 Aug 2018 15:39:17 GMT

@keenan

It looks like you have an incomplete port. Unfortunately, you will have to wait to hear back from the moderator. Try not to resend multiple requests or your wait times will be longer. The response times has been about 24-48 hours the last couple of weeks unfortunately.

Re: Issues with porting from Koodo

will13am — Fri, 17 Aug 2018 15:40:39 GMT

Generally ports from Koodo are really fast. Have you tried rebooting the phone? Please note that the moderator team are having a higher than normal workload these days. Please do not send multiple messages as this will slow things down even further.

Re: Issues with porting from Koodo

galaxy8 — Fri, 17 Aug 2018 15:51:29 GMT

If you have sent a message then sit tight and wait for the mods to get to it. My port was weird as well but I sent a message and waited 24 hours and things got resolved by the time mods got back to me

Re: Issues with porting from Koodo

vicabbott — Fri, 17 Aug 2018 16:00:50 GMT

Usually, ports from Koodo or PC mobile need to be handled manually by the moderator team, due to PM being on the same backend system. I ported over from PC earlier this month and it took about 24 hours after contacting the moderators.

Re: Issues with porting from Koodo

popping — Fri, 17 Aug 2018 16:04:30 GMT

@keenan

Nothing you can do ATM but wait. You already sent 2 private messages to moderator.

Please note that any new private message which you send will move you to the end of moderator waiting queue.

Re: Issues with porting from Koodo

rahmedkanak — Fri, 17 Aug 2018 16:19:25 GMT

Please try to complete rebooting your phone.

Turn off your phone. Wait for 30 sec and turn it on after 30 sec.

Rebooting the phone can solve many issues.

If nothing helped then wait for the moderator response please.

Re: Issues with porting from Koodo

stonechucker — Fri, 17 Aug 2018 17:04:31 GMT

@vicabbott, that isn't quite a correct statement.

PREPAID ports from Koodo and PC Mobile need to be helped by the Moderator Team.

POSTPAID Koodo accounts normally have no issues with porting.

Re: Issues with porting from Koodo

keenan — Sat, 18 Aug 2018 13:57:31 GMT

Thank you. I tried that but it did not solve my issue. Sitting and waiting for a moderator to look into my problem. It has been 36 hours since my first email to moderator team... Quite frustrating....

Re: Issues with porting from Koodo

Dunkman — Sat, 18 Aug 2018 14:09:09 GMT

@keenan

It can be super frustrating. During the last couple of weeks, some people have been waiting 3-4 days for the porting issues to be resolved. Moderators do work on weekends, so hopefully, they will get to you today.

Re: Issues with porting from Koodo

torontokris — Sat, 18 Aug 2018 14:09:38 GMT

As a general tip use different emails if porting from Koodo to pm. I find those using the same email seem to get stuck. You can always change your email on pm later. But t owing up use a second email