topic Re: I am unable to get new plan in Get Support

I am unable to get new plan

basra03 — Wed, 05 Jan 2022 05:33:28 GMT

I am unable to get new plan.

Re: I am unable to get new plan

will13am — Fri, 17 Aug 2018 15:07:18 GMT

@basra03, is your account suspended? If it is you will need moderator team assistance to make a plan change. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: I am unable to get new plan

Anonymous — Fri, 17 Aug 2018 15:12:15 GMT

1. First try it different browser internet,

Activate your SIM card

https://activate.publicmobile.ca/

Re: I am unable to get new plan

rahmedkanak — Fri, 17 Aug 2018 15:16:13 GMT

@basra03 wrote:
I am unable to get new plan.

Could you please share more details. Are you an existing customer with plan expired?

In that case you need moderator help.

If you are a new customer to public mobile then you need to go to Walmart/London drugs or wow mobile to get a free SIM and online activation.

If you have a SIM card then you have to do online activation.

Please make sure you use your friend phone number to get additional 10$ credit during activation.

Re: I am unable to get new plan

cmatassa — Fri, 17 Aug 2018 15:21:22 GMT

Please share more details, otherwise we won't be able to help.