topic Re: Unable to set up email in Get Support

Unable to set up email

Lee50 — Wed, 05 Jan 2022 05:33:22 GMT

Trying to set up email; getting a message saying "Setup could not finish, authentication failed". When I return to home page I get a display which reads "This device does not have a valid SIM".
Are these two conditions inter-related? On Aug.13 took phone to Publicmobile store where rep removed SIM card, then re-installed it. Is this where my problem with settting up email started?? Is the fix to try re-installing the SIM card? Thanks.

Re: Unable to set up email

vp6853 — Thu, 16 Aug 2018 22:21:27 GMT

Which browser are you using?

This was a long time back, but I recall having the same issue. From what I remember, I waited and then tried the next day using a different browser.

Hope this helps.

Re: Unable to set up email

sharp24 — Thu, 16 Aug 2018 22:25:47 GMT

It could be reinstalling the Sim made the it void or reinstalling it may have scratched the Sim card thus making it void.... but I'm not sure just a thought.

Good luck fixing it hope this may help

Re: Unable to set up email

rahmedkanak — Thu, 16 Aug 2018 23:04:06 GMT

@Lee50

Sorry for the troubles. There could be 2 possible reason

1. Sim card is damaged

2. Problem with the phone.

If you have another public mobile compitabcophone you can insert your sim card to test it please.

And please let us Know.

Re: Unable to set up email

will13am — Fri, 17 Aug 2018 01:17:47 GMT

It does not appear that the two problems are related. When activating at retail partners, the SIM card is supposed to work. Separately setting up online access to the account is needed so as to manage the account, such as making payments, changing plans, ect. For both problems, the moderator team support is needed to resolve. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code. Refer to the following knowledge base link for additional information on contacting the moderator team.