topic Re: Help resetting password in Get Support

Help resetting password

Riderz1337 — Wed, 05 Jan 2022 05:33:18 GMT

Hi, I messaged the moderator team last night to help me get my password reset and I still have not heard anything back. Why does the reset password option on this website not work??

Who am I supposed to contact if the mod team does not respond and the forgot your password request does not work?

Re: Help resetting password

Dunkman — Thu, 16 Aug 2018 21:09:34 GMT

It is definitely not the ideal system. The forget password reset function on website has not worked for a while. Moderator is the only person who can reset the password. Unfortunately, the wait times are greater than 24 hours and up to 48 hours. Please do not resent multiple requests to moderators since this would increase your wait times.

Re: Help resetting password

Serene — Sat, 18 Aug 2018 00:22:55 GMT

I have the same problem - I sent a message 2 days ago the moderator team and they never responded to me in the private messages, but then I got a email to reset my 'Community' password and not my SELF SERVE password that I need.

Not sure how to let them know they made a mistake and I still need my SELF SERVE password reset as per initial request.