topic Re: Calls are getting cut randomly in Get Support

Calls are getting cut randomly

Robertson123 — Wed, 05 Jan 2022 05:33:16 GMT

Hi,

My calls are getting cut every 1-10 minutes, and this is getting frustrating!

I restarted my phone and the issue is still there. I have signal also.

I have also paid my monthly bill.

Re: Calls are getting cut randomly

dtran3 — Thu, 16 Aug 2018 20:51:43 GMT

Hi, I presume that it might be an issue with your SIM card or your device. Did this happen when you were with a different service provider? Also, if you haven't done so yet, DM @CS_Agent and see if they have any diagnostics on your situation and if there's anything they can do to help.

Something you can also try is, if your Network Mode is set to 4G/LTE, try switching it to 3G and see if that helps at all.

Cheers!

Re: Calls are getting cut randomly

jp2 — Thu, 16 Aug 2018 21:00:30 GMT

Are you in the GTA area? Our users have reported problems with the network over the last couple hours

Re: Calls are getting cut randomly

Robertson123 — Thu, 16 Aug 2018 22:25:25 GMT

This hasn't happened with any other provider, this is the first time it has happened. Calls don't get cut off if I'm receiving calls.

Re: Calls are getting cut randomly

Robertson123 — Thu, 16 Aug 2018 22:27:11 GMT

This hasn't happened with any other provider, this is the first time it has happened. Calls don't get cut off if I'm receiving calls.

Re: Calls are getting cut randomly

jp2 — Fri, 17 Aug 2018 00:59:23 GMT

So are you in the GTA area?

Re: Calls are getting cut randomly

will13am — Fri, 17 Aug 2018 05:51:57 GMT

Check this Telus outage map and see if there is a local outage affecting service. I doubt that it is a SIM card problem. They are very reliable.

http://canadianoutages.com/status/telus/map/

Re: Calls are getting cut randomly

Robertson123 — Fri, 17 Aug 2018 15:55:22 GMT

No thats not it, I checked and its not affected the area that I'm in.

Re: Calls are getting cut randomly

jefeldman17 — Tue, 21 Aug 2018 21:35:49 GMT

I am in the U.S. with a roaming add-on. Calls are cutting out every half minute or so. Any suggestions about what to do? Very frustrating. Never had this before.

@Robertson123 wrote:
Hi,
My calls are getting cut every 1-10 minutes, and this is getting frustrating!
I restarted my phone and the issue is still there. I have signal also.
I have also paid my monthly bill.

Thanks.

Re: Calls are getting cut randomly

jp2 — Tue, 21 Aug 2018 22:31:19 GMT

Have you checked your sim card hasn't come loose?

Reboot phone?

Are you in an area with good signal?