https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-not-working/m-p/99009#M105394 Try rebooting your phone if you haven't already. Did you request a phone number port during activation? Fri, 18 Nov 2016 01:18:34 GMT bplus 2016-11-18T01:18:34Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-not-working/m-p/99000#M105393 I activated my sim today and paid for the plan on line, however it's not working. No reception, no connection. Does anyone know what the issue is? Wed, 05 Jan 2022 05:33:05 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-not-working/m-p/99000#M105393 Katwu 2022-01-05T05:33:05Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-not-working/m-p/99009#M105394 Try rebooting your phone if you haven't already. Did you request a phone number port during activation? Fri, 18 Nov 2016 01:18:34 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-not-working/m-p/99009#M105394 bplus 2016-11-18T01:18:34Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-not-working/m-p/99025#M105395 I tried rebooting, didn't work. And I didn't not port my old number yet. Fri, 18 Nov 2016 01:24:10 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-not-working/m-p/99025#M105395 Katwu 2016-11-18T01:24:10Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-not-working/m-p/99032#M105396 Is your phone unlocked or a telus/Koodo phone? Can you try your sim in somebody else's phone? Just a few things I can think of. I'm sure the experts will chime in soon enough Fri, 18 Nov 2016 01:27:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-not-working/m-p/99032#M105396 bplus 2016-11-18T01:27:31Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-not-working/m-p/99061#M105397 Well this is the funny thing. My phone is from Rogers so I went to a store to unlock it...but the guy tried to unlock it and he said the phone doest work with the pm sim card and it doesn't prompt for a pin..so that's why he said maybe something wrong with the sim card. Fri, 18 Nov 2016 01:45:10 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-not-working/m-p/99061#M105397 Katwu 2016-11-18T01:45:10Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-not-working/m-p/99355#M105398 <P>Everything worked!! I think I just needed to wait for a bit until the activation kicked in. I also changed my number to my old number in like a minute!! Thank you public mobile!! Let's just hope everything will run smoothly after this!!</P> Fri, 18 Nov 2016 05:21:08 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-not-working/m-p/99355#M105398 Katwu 2016-11-18T05:21:08Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-not-working/m-p/100141#M105399 <P>Seems like we might be having the same issue. Out of curiosity, how long did it take for your phone to kick in?</P> Fri, 18 Nov 2016 17:47:39 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-not-working/m-p/100141#M105399 nikisa 2016-11-18T17:47:39Z