topic Re: Activation Error - from telus in Get Support

Activation Error - from telus

michellem — Wed, 05 Jan 2022 05:33:00 GMT

I activated my PM SIM 3 hours ago, service still hasnt connected. However, my Telus SIM is no longer being reckognized.

Please advise how much longer for this procedure to complete, I see this as a recurring issue with new users.

Hope this is sorted asap

Thank You,
M

Re: Activation Error - from telus

NDesai — Fri, 18 Nov 2016 01:10:46 GMT

Did you ported in your number while activating? Did you use the same email you used on Telus account?

Re: Activation Error - from telus

michellem — Fri, 18 Nov 2016 01:12:01 GMT

Yes I ported my number but used a different e-mail

Re: Activation Error - from telus

tknguyen — Fri, 18 Nov 2016 01:12:27 GMT

Try restarting your phone. This helped me and others

Re: Activation Error - from telus

michellem — Fri, 18 Nov 2016 01:18:39 GMT

Yes I've tried restarting my phone a few times and it's still not working.

Re: Activation Error - from telus

tknguyen — Fri, 18 Nov 2016 02:00:27 GMT

somebody restarted 4-5 times and somehow it worked.. other than restarting i dont know, sorry!

Re: Activation Error - from telus

mohammedessam — Fri, 18 Nov 2016 02:03:55 GMT

Can you login to self serve

do you see your new number under plan settings?

Re: Activation Error - from telus

michellem — Fri, 18 Nov 2016 02:11:59 GMT

How do I access this info?

Re: Activation Error - from telus

mohammedessam — Fri, 18 Nov 2016 02:20:36 GMT

@michellem

You can access self serve from https://selfserve.publicmobile.ca

then click on plan and add-ons

Re: Activation Error - from telus

michellem — Fri, 18 Nov 2016 02:25:26 GMT

I do not have a self service account- only a community discussion account.
Registering for one requires a 6 digit activation that's sent to my phone(but I don't have service)

Re: Activation Error - from telus

michellem — Fri, 18 Nov 2016 02:26:28 GMT

Thank you I will continue to restart my phone. Hopefully, it works soon.

Re: Activation Error - from telus

michellem — Fri, 18 Nov 2016 20:03:59 GMT

@Shazia_K problem solved! Thank you, a representative from PM also called to confirm if my phone is working.

There was a minor issue with the porting, Shazia sent a ticket to IT. The problem was resolved within an hour after Shazia dealt with my case.

Thank You! Service is workign very well so far.

M