topic Re: Failed activation in Get Support

Failed activation

psl001 — Wed, 05 Jan 2022 05:32:54 GMT

Hello,

I activated sim with $120 offer pack.

I got error message "Sorry, your account activation request has failed...... Please visit our online community" at the end of activation.

I can't login to my account either.

I requested for a new number. When I put the SIM into my phone... voice, text and data aren't available pointing me back to selfserve.publicmobile.ca

Please help!

Re: Failed activation

splashable — Fri, 18 Nov 2016 01:29:43 GMT

I got the same message the first time that I tried. It turned out that I had an error in my home address on the first screen so I fixed that. I also put hyphens in my account number from Rogers. Once I took those out, I was good to go and the activation proceeded immediately. Might be worthwhile for you to look back and check your details?

Good luck. It's totally worth it!

Re: Failed activation

mohammedessam — Fri, 18 Nov 2016 01:34:46 GMT

try contacting @Shazia_K

She will help you