topic Re: Long Distance calling from Toronto to Toronto? in Get Support

Re: Long Distance calling from Toronto to Toronto?

tomsychau — Wed, 05 Jan 2022 05:32:49 GMT

Can someone tell me why calling a 647 number is a long distance is Toronto? I know that person is in Toronto cuz he is right in front of me now.

Re: Long Distance calling from Toronto to Toronto?

wetcoaster — Thu, 16 Aug 2018 15:31:02 GMT

Are you using +1 xxx xxx xxxx?

If the call connects after the message you will not incure additional costs. At Public Mobile you are only able to use the services you have already paid for.

Re: Long Distance calling from Toronto to Toronto?

tomsychau — Thu, 16 Aug 2018 15:39:14 GMT

I took out the +1 already....but still the message keeps going I am calling a long distance number...and it disconnects.

Re: Long Distance calling from Toronto to Toronto?

will13am — Thu, 16 Aug 2018 15:41:40 GMT

@tomsychau wrote:
I took out the +1 already....but still the message keeps going I am calling a long distance number...and it disconnects.

Sometimes when an account is set up, provisioning issues can affect the calling feature which seems to be the case here. I suggest reporting this to the moderator team and they will be about to fix it. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Long Distance calling from Toronto to Toronto?

Acekiller — Thu, 16 Aug 2018 16:12:29 GMT

there have been several members raising up similar issues. It is a glitch on PM's part. Raise the issue to the mods and see what they can do for you and let us know the result!

Re: Long Distance calling from Toronto to Toronto?

kav2001c — Thu, 16 Aug 2018 16:18:06 GMT

@tomsychau

It is irrelevant where "that person" is standing

To calculate long distance depends on where *you* are standing

Other person has 647 number and is based in Toronto

What is your area code? Where are you located?

@tomsychau wrote:
Can someone tell me why calling a 647 number is a long distance is Toronto? I know that person is in Toronto cuz he is right in front of me now.

Re: Long Distance calling from Toronto to Toronto?

tomsychau — Thu, 16 Aug 2018 16:19:38 GMT

I am in Toronto with a 416 number

Re: Long Distance calling from Toronto to Toronto?

kav2001c — Thu, 16 Aug 2018 16:21:55 GMT

You guys are all so quick to jump to conclusion needs mods help imo

There could be lots of reasons why this is an issue not all technical

*edit I posted as he responded

Ok so does sound like mods now

Fine

@tomsychautrying to offer help trouble shooting as GTA gets messy with exchanges but non issue it appears

Re: Long Distance calling from Toronto to Toronto?

computergeek541 — Thu, 16 Aug 2018 21:22:08 GMT

@tomsychau wrote:
I am in Toronto with a 416 number

I know you were just answering the question, but if things are working properly, it doesn't even matter what area code your phone number has. You could have a phone number from Whitehorse, Yukon and it would be the same. It would make no difference.

I want to say that these strange things tend to happen with newer area codes but I don't have any stats to back that up. That wouldn't be the case here though as neither 416 nor 647 area anywhere close to being new.

As for your question why calling a Toronto phone number while you are in Toronto is long distance, it's not as others have said. This is an error on Public Mobile's end.

Re: Long Distance calling from Toronto to Toronto?

kav2001c — Fri, 17 Aug 2018 06:27:54 GMT

@computergeek541its usually newer exchanges (the second 3 digits) that cause the issue

I know Freedom had a whole block of 647 numbers that never worked right

@computergeek541 wrote:
@tomsychau wrote:
I am in Toronto with a 416 number
I know you were just answering the question, but if things are working properly, it doesn't even matter what area code your phone number has. You could have a phone number from Whitehorse, Yukon and it would be the same. It would make no difference.

I want to say that these strange things tend to happen with newer area codes but I don't have any stats to back that up. That wouldn't be the case here though as neither 416 nor 647 area anywhere close to being new.

Re: Long Distance calling from Toronto to Toronto?

CS_Agent — Fri, 17 Aug 2018 13:31:33 GMT

Hi,
If you have any questions concerning your account, just send a private message through the following link:
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

Re: Long Distance calling from Toronto to Toronto?

CS_Agent — Fri, 17 Aug 2018 13:31:59 GMT

Re: Long Distance calling from Toronto to Toronto?

Iceman — Sat, 18 Aug 2018 20:01:33 GMT

I had a similar issue calling a known local number in a different area code last year. It was such a new exchange, calling rules had not been updated yet. Or when the plan you chose to put on your phone it may not have registered on the network completely.