topic Re: Incomplete Fido Port, Please help in Get Support

Incomplete Fido Port, Please help

lomolisa — Wed, 05 Jan 2022 05:32:46 GMT

I ported my number over from Fido on November 6th and I am able to make calls, send texts, use data, but I am unable to receive incoming calls or texts.

I messaged a moderator on Friday and on Monday with my phone and previous account number but got no response.

Can any other Mod please help?

thanks,

Lisa

Re: Incomplete Fido Port, Please help

lomolisa — Tue, 22 Nov 2016 17:10:26 GMT

bump for help

Re: Incomplete Fido Port, Please help

Rockdaddy22 — Tue, 22 Nov 2016 17:13:27 GMT

That's definitely way to long, I'm truly sorry.

@Shazia_K IF you have time could you look into this, I know you're extremely busy.

Re: Incomplete Fido Port, Please help

Shazia_K — Tue, 22 Nov 2016 17:15:08 GMT

Hey @lomolisa,

I'm sorry about this, can you please send me a private message with

-Public Mobile SIM card #

-The phone # you are porting

-Account # with your old provider

Thanks,

Shazia

Re: Incomplete Fido Port, Please help

Rockdaddy22 — Tue, 22 Nov 2016 17:15:59 GMT

Here you go @lomolisa you have the best on your case. 🙂

Re: Incomplete Fido Port, Please help

Rockdaddy22 — Tue, 22 Nov 2016 18:20:23 GMT

@lomolisa did you send the private message to Shaz

Re: Incomplete Fido Port, Please help

lomolisa — Tue, 22 Nov 2016 19:00:53 GMT

sending now thanks everyone!

Re: Incomplete Fido Port, Please help

PMZ — Tue, 22 Nov 2016 19:47:15 GMT

@Shazia_K

I am also experiencing the exact same issue after porting from Fido - No incoming calls, but everything else works.

I've just sent a message, but any help would be appreciated, thanks!

Re: Incomplete Fido Port, Please help

PMZ — Tue, 22 Nov 2016 20:02:26 GMT

Update - after a while, the port seems to have successfully completed and incoming calls can be received now. Thanks!

Re: Incomplete Fido Port, Please help

lomolisa — Tue, 22 Nov 2016 22:38:05 GMT

solved. thanks!

Re: Incomplete Fido Port, Please help

Rkvtycoon — Tue, 22 Nov 2016 22:46:41 GMT

How the heck are you getting responses from mods when I have the same problem and it's been 5 days with no resolution or acknowledgement? It seems like it's all luck... Which is ridiculous.

Re: Incomplete Fido Port, Please help

Rockdaddy22 — Wed, 23 Nov 2016 01:53:20 GMT

Did you not the read the post. She's been without service since the Nov 6. A lot longer than you. I'm sorry but your turn will come, maybe in the morning.

Re: Incomplete Fido Port, Please help

Rkvtycoon — Wed, 23 Nov 2016 02:35:21 GMT

And? She posted a "bump" and it got dealt with the same day. I imagine if she didn't post the bump she would still be without service and help. Reviewing posts it does seem like luck/persistence for others.

Re: Incomplete Fido Port, Please help

alli_b — Wed, 23 Nov 2016 04:51:31 GMT

Messaging PM on Twitter seems to be a much faster route for getting help. Some people have their no-service issue resolved wthin hours by going that route. I would do the same except... Twitter wants mobile phone verification before they will unlock my account 😕

Re: Incomplete Fido Port, Please help

Rockdaddy22 — Wed, 23 Nov 2016 12:52:22 GMT

@Rkvtycoon I'm not denying that. Maybe the mod noticed the bumb and realized it had been 11 days, so decided to make it a priority at that moment. I'm not denying persistence or luck don't play a role.

It's definitely all screwed up at the moment, nobody would deny that. I promise you it's not the norm.