topic Disable voicemail for good in Get Support

Disable voicemail for good

Mike_beta — Wed, 05 Jan 2022 05:32:38 GMT

I saw a couple of threads about this but non of them was talking about complete removal of the voicemail service.

Is it possible? If yes, please advise how to proceed

Thanks

Re: Disable voicemail for good

stonechucker — Thu, 16 Aug 2018 09:54:12 GMT

There is no off switch. The best you can achieve is a temporary greeting using the extended absence greeting, which doesn’t allow voice mail messages to be left.

Re: Disable voicemail for good

Mike_beta — Thu, 16 Aug 2018 09:56:32 GMT

People can not reach me, especially when the call is outside Canada. It take a long time to connect so by the time they are connecting I don't have time to response.....

Re: Disable voicemail for good

dna2016 — Thu, 16 Aug 2018 12:58:17 GMT

@Mike_beta, to my knowledge you cannot disable the voicemail. Only thing you can do is not create a greeting and I believe if you miss the call the automated voice will say something like "the person you have reached has not initialized their voicemail"..... or something like that.

If you want to disable voicemail then you'd have to go to one of the big 3 companies where usually you'd be paying for these services (i.e. voicemail, call display). If you're individually paying for it, then you'll have the option to disable it by having it removed as a feature. PM is more like overseas, where these features are built-in at no additional cost (which is how it's supposed to be).

Re: Disable voicemail for good

dna2016 — Thu, 16 Aug 2018 13:00:49 GMT

@Mike_beta, so i'm a little confused. Based on your second reply, are you saying you want voicemail, or you don't want voicemail. Because if you're not able to answer a call coming in from overseas, then wouldn't;t you want your voicemail to be active so they if you miss the call they can leave a message? Just not understanding based on your two comments.

Re: Disable voicemail for good

wetcoaster — Thu, 16 Aug 2018 15:02:03 GMT

@Mike_beta wrote:
I saw a couple of threads about this but non of them was talking about complete removal of the voicemail service.
Is it possible? If yes, please advise how to proceed
Thanks

What worked well for me over the last little bit:

- record an extended absence greeting, letting the caller know that you are not accepting voicemails at this point etc

- disable the ability to leave a message

Sorry, I'm typing on the phone right now, so no access to my links. But @srlawren posted a step by step tutorial in June.

You can find all the Public Mobile voice mail feature in this Knowledge Base article: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-To-Use-Your-Phone-and-Plan-Features/ta-p/249348

@stonechucker Just recording an extended absence greeting doesn't disable the option of leaving a voicemail. At least it didn't for me.

Re: Disable voicemail for good

Acekiller — Thu, 16 Aug 2018 15:10:25 GMT

What he meant was, the connection from overseas takes too long, ie it started ringing on their end but hasn't ring on his phone yet. By the time it rings on his phone, the voicemail kicked in already.

Re: Disable voicemail for good

mimmo — Thu, 16 Aug 2018 15:29:52 GMT

@Mike_beta I found one of the threads about disabling voicemail. It was not deleting the forwarding number nor leaving a digit out but turning the number into an unreachable number.

https://productioncommunity.publicmobile.ca/t5/Discussions/How-to-permanently-disable-remove-Voice-Mail-on-my-account/m-p/216014#M61672

You could ask one of the people using the truck what number they are using.