topic Re: People having porting issues in Get Support

People having porting issues

jordanharris01 — Wed, 05 Jan 2022 05:32:34 GMT

I'm just curious, for people having porting issues, are you using your IMEI number for the port and, if so, where are you obtaining the number from on your phone?

Re: People having porting issues

frankg1401 — Thu, 17 Nov 2016 23:26:05 GMT

Yes and yes

Re: People having porting issues

DanielE — Thu, 17 Nov 2016 23:30:24 GMT

"We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance."

Don't even have the option to get past the check number :3 Tried different browsers and have waited to the next day. I have pm'd the mods and sent a support ticket though.

Re: People having porting issues

marissa19 — Thu, 17 Nov 2016 23:32:34 GMT

There are 3+ ways to find the IMEI number on your phone!

- on the back or where you put your SIM card in

- by dialing *#06#

- in your setting

Re: People having porting issues

jordanharris01 — Thu, 17 Nov 2016 23:36:12 GMT

Always get the number from your dialer by typing in: *#06#

The number on the sticker or in settings isn't always correct.

I'm just wondering if this is what's causing a lot of these issues.

Re: People having porting issues

dhuynh9 — Thu, 17 Nov 2016 23:35:25 GMT

Yea used imei and been waiting like almost 30 hrs now still only partially done.

Re: People having porting issues

McLaren — Thu, 17 Nov 2016 23:36:07 GMT

I've been telling people to use the account number and nothing else. 100% success rate so far 18 people ported

Re: People having porting issues

jordanharris01 — Thu, 17 Nov 2016 23:37:45 GMT

When you type *#06# into the dialer, does it match the number you used for the port? or is that where you obtained the number?

Re: People having porting issues

jordanharris01 — Thu, 17 Nov 2016 23:39:31 GMT

Okay, this is good to know. I've done a few successful ports so far using the account number and the IMEI.

Re: People having porting issues

Antiloop — Thu, 17 Nov 2016 23:39:52 GMT

When activating the SIM and signing up, it never asked for my IMEI #.

It only asked for the phone # and the account # from the previous provider.

Re: People having porting issues

dhuynh9 — Thu, 17 Nov 2016 23:40:24 GMT

Yea the numbers are the same

Re: People having porting issues

jordanharris01 — Thu, 17 Nov 2016 23:41:51 GMT

Okay, I guess that blows that theory... 😕