topic Re: New mobile plan in Get Support

New mobile plan

Jessikasankey — Wed, 05 Jan 2022 05:32:07 GMT

I just switched to public mobile and have unlimited talk across Canada, unlimited text and 6gb of data and the phone works but the data did not start up ... I've done factory reset on phone and still nothing. What do I do to get this fixed

Re: New mobile plan

mimmo — Wed, 15 Aug 2018 20:49:26 GMT

Did you set up your Apn ?

For a good read(s) on this topic search for *apn* and PM-GUIDE (remove "-" during the search)

Edit I can't find the exate link with all the Apn Info. Others will post it. Have patience 🙂

This is one of them https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-setup-data-and-APN-on-my-Android-phone/m-p/87#M9

Re: New mobile plan

srlawren — Wed, 15 Aug 2018 20:58:47 GMT

@Jessikasankey what's your phone's brand, model, and operating system verison?

Re: New mobile plan

mimmo — Wed, 15 Aug 2018 21:08:37 GMT

@srlawren wasn't there an official Apn setup guide somewhere?

Re: New mobile plan

wetcoaster — Wed, 15 Aug 2018 21:12:27 GMT

@mimmo wrote:
@srlawren wasn't there an official Apn setup guide somewhere?

@mimmo

There used to be a KB article about trouble shooting data access problems including APN settings. I have just spent 15 minutes searching for it but can't seem to access it with any of my links or searches.

Re: New mobile plan

Jessikasankey — Wed, 15 Aug 2018 21:13:23 GMT

Asus zen3

Re: New mobile plan

mimmo — Wed, 15 Aug 2018 21:17:02 GMT

@Jessikasankey the link I provided should have the needed info.

@wetcoaster. I had tagged one as well but with all the changes in the KB. I think one of the new articles links to an external site with Apn info but finding it on phone is hard.

Re: New mobile plan

Jessikasankey — Wed, 15 Aug 2018 21:18:41 GMT

Re: New mobile plan

Dunkman — Wed, 15 Aug 2018 21:39:12 GMT

@Jessikasankey

Ensure you have the correct APN settings by visiting https://apn-canada.gishan.net/. Select the brand and model of your phone, scroll down the page and then select Public Mobile. After doing so, you will be provided with the exact APNs required for your phone on our network.

Re: New mobile plan

will13am — Wed, 15 Aug 2018 21:44:08 GMT

Here is an external site covering APN set up for the phone.

https://apn-canada.gishan.net/en/apn/public-mobile/asus-zenfone-3-ze552kl

Re: New mobile plan

srlawren — Wed, 15 Aug 2018 22:44:09 GMT

@Jessikasankey here's a couple of related threads on Zenfone 3 (and variants) you may want to check out:

https://productioncommunity.publicmobile.ca/t5/Getting-Started/APN-settings-for-ASUS-Zenfone-3-Zoom/m-p/209180#M37821

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Asus-ZenFone-3/m-p/151826/highlight/true#M11991

It sounds like you will need to delete any existing APNs and create one from scratch, entering the values (carefully) manually.