topic Re: Negativity For First World Problems in Get Support

Negativity For First World Problems

PublicMobile101 — Wed, 05 Jan 2022 05:31:57 GMT

Being a part of this community for over year now. I have seen all the Hardwork and passion that public mobile has for its customers. I don't even really see myself as a customer more of a part of the community. However I have seen some negativity when things go wrong, people tend to overreact when there is a bug or an error with the service. They tend to forget all the amazing deals the public mobile gives us. They used even give us free Sim cards with free shipping!

I think as a community we should try to keep a positive attitude and work together to solve the problems that we face together and look forward Into the future.

This is the only cell phone company that actually keeps giving me better and better deals. Most cell phone companies that I've seen keep on raising their prices and or giving you less features.

I hope we can get past this first world problems and Instead work together as a community to make everyone's Mobile situations even better.

Re: Negativity For First World Problems

neilselden — Thu, 17 Nov 2016 20:37:37 GMT

@PublicMobile101,

Well said!

I'm giving you a huge "Hell yeah!!!"

Cheers,

Neil

Re: Negativity For First World Problems

PoweredByPho — Thu, 17 Nov 2016 20:38:36 GMT

@PublicMobile101 wrote:
Being a part of this community for over year now. I have seen all the Hardwork and passion that public mobile has for its customers. I don't even really see myself as a customer more of a part of the community. However I have seen some negativity when things go wrong, people tend to overreact when there is a bug or an error with the service. They tend to forget all the amazing deals the public mobile gives us. They used even give us free Sim cards with free shipping!

I think as a community we should try to keep a positive attitude and we're together to solve the problems that we face together and look forward Into the future.

This is the only cell phone company that actually keeps giving me better and better deals. Most cell phone companies that I've seen keep on raising their prices and or giving you less features.

I hope we can get past this first world problems and Instead work together as a community to make everyone's Mobile situations even better.

*GOLF CLAPS IN VIETNAMESE*

Re: Negativity For First World Problems

Chaos_Scorpio — Thu, 17 Nov 2016 20:41:35 GMT

Bravo! Yea what phone company rewards you every year for staying? every one I know raises the price ...

Hows that -1$ off a month extra now that you got it ;)... Better than the $5 hike with the other guys.

Re: Negativity For First World Problems

CaNuCk07 — Thu, 17 Nov 2016 20:41:57 GMT

@PublicMobile101 props to you agreed! im new and already appreciate PM!

Re: Negativity For First World Problems

zhadj030 — Thu, 17 Nov 2016 20:42:51 GMT

I believe that it is a new experience for a lot of people, when people don't know how to do stuff they tend to overreact. I guess we will have to wait a little bit before the community goes from people screaming and repeating the same questions to more calm clear community in 1 month from now

Re: Negativity For First World Problems

PublicMobile101 — Thu, 17 Nov 2016 20:43:32 GMT

@Chaos_ScorpioAlot of my friends pay like $40 more then me for the same thing 😛 its insane attually and it keeps getting cheaper

Re: Negativity For First World Problems

PublicMobile101 — Thu, 17 Nov 2016 20:47:18 GMT

@zhadj030 I have to agree with you alot of people get frusstrated and are new. People like me have had problems and Plublic Mobile's team have always helped me so much and more so. Over time we will fix the bugs and things will run more smooth.

Re: Negativity For First World Problems

daredogg — Thu, 17 Nov 2016 20:52:12 GMT

@PublicMobile101 I hear what you're saying, but losing your cellphone service for days, when you rely on it really has to suck! I don't blame some people for being angry and negative! Unfortunately a lot of people signed up not having the whole picture about PM. I do agree that we as the community need to do our best at helping others, but sometimes it's just too fun to "poke the bear" or put up pictures like this...

I've exercised restraint during this promotion, I really have, but needed to post this GIF once more before the promotion ends!

Re: Negativity For First World Problems

Jtn — Thu, 17 Nov 2016 20:54:33 GMT

Public Mobile isn't running a charity. This is a business, all the employees are getting paid, and when so many customers are paying money for non-existant service, they have a right to complain.

Re: Negativity For First World Problems

vn33 — Thu, 17 Nov 2016 21:07:11 GMT

I think it's about customer expectations.

These days, it appears we sometimes have an expectation to get everything right away. When things don't go our way, with the main Big Three carriiers, we have a way to vent through their brick-and-mortar store, or talk to someone at some call center and have a feeling someone is now in charge of our problem.

As Dave mentioned in his thread, this is a new way of doing business, and it is no-frills, no fluff type of service. With the popularity of the Fall Promo, I'll bet the resources at PM are stretched to the limit in order to get everyone setup/activate/port over successfully.

I am sure many of us appreciate hard work the guys and gals at PM who are busting their a** to deal with the number of new sign up. Now, once everyone have signed up and running, and the last of the problem been dealt with, who in the next few weeks (or months ... years?) would need technical support again? Perhaps once in a while, here and there if at all.

Let's look at the positive side, you're paying a lot less for what you would have to for an equivalent plan withe Big Three.

Re: Negativity For First World Problems

mystikal_325 — Thu, 17 Nov 2016 21:12:13 GMT

I absolutely disagree. This company has not only charged me for a service (which I signed up for a week ago) and not provided me with ANYTHING to show for it, but cancelled my old phone service in the process. They have yet to reply to any of my emails, private messages, or forum threads. I've done everything I possibly can to receive what I'm paying them money for and have been 100% ignored for 7 days, and had no phone for going on 3 days now. I gave full porting details, followed the private message information protocol they request, everything.

This isn't a first world problem, it's a breach of contract without even a single shread of communication. I'm furious and everyone in a similar situation has every right to be, also.

Re: Negativity For First World Problems

PublicMobile101 — Thu, 17 Nov 2016 23:26:41 GMT

Kind of like how you pay for hydro so getting angry if there is a power outage is reasionable since companys are suposed to be perfect and never messup. or maybe people just exspect them to maybe idk @Jtn

Re: Negativity For First World Problems

Jtn — Thu, 17 Nov 2016 23:47:27 GMT

@PublicMobile101 My power goes out due to a thunderstorm, not due to the company not hiring enough people or releasing a promotion that they aren't equipped to handle.

Re: Negativity For First World Problems

frankg1401 — Fri, 18 Nov 2016 00:03:58 GMT

I like what another user said: PM is a business, not a charity. I understand many existing PM users developed a respect and friendship with the staff, but this is a business with an assumed level of competence. Past success, hard work of the staff, and the lower price should not lower the level of service.

Re: Negativity For First World Problems

Korth — Fri, 18 Nov 2016 00:42:24 GMT

Public Mobile isn't well known (yet). Everybody knows about Telus, Bell, Rogers. We've all seen the ads for Koodo and Fido and Virgin.

When I tell people I'm with Public Mobile, they always say "I've never heard of them". Most naturally assume there must be something wrong or something shady with what they perceive as a no-name startup brand. I say "same thing as Telus but lots cheaper, visit the website, check the deals, read the threads and wikis" - those who follow up usually sign on the moment their current contracts expire.

Yes @frankg1401 PM is a business, not a charity, out to make money (from us!).

I've seen some people automatically assume PM is bad and consequently automatically avoid PM entirely - unfortunate, but their ignorance and prejudice is their loss.

I've seen some people approach PM but skitter off because they're worried or frustrated by how PM works - unfortunate, and most of these people would be happy customers if they gave PM a chance, but their fear and uncertainty is their loss.

I've seen a few people check out PM but choose another carrier simply because PM doesn't offer what they're trying to buy - unfortunate, but PM's offerings keep improving, maybe soon, maybe next time around.

I've seen many people join PM and remain with PM because (even those who've experienced a rocky startup) are generally satisfied with what PM delivers. Best plan, best price, best support, best whatever.

What I've never seen is somebody suddenly say "I'm leaving PM because I got a way better deal with somebody else". Never happens, lol. I think that alone says everything that needs to be said about PM. Not bad for a brand with near-zero advertising presence in the public consciousness, especially good for a brand swimming in the same pool as sharks and piranhas - PM isn't (yet) especially aggressive about getting customers, but they're especially conscious about making their existing customers happy.

Re: Negativity For First World Problems

bryanbreguet — Fri, 18 Nov 2016 00:59:19 GMT

@PublicMobile101 wrote:
Being a part of this community for over year now. I have seen all the Hardwork and passion that public mobile has for its customers. I don't even really see myself as a customer more of a part of the community. However I have seen some negativity when things go wrong, people tend to overreact when there is a bug or an error with the service. They tend to forget all the amazing deals the public mobile gives us. They used even give us free Sim cards with free shipping!

I think as a community we should try to keep a positive attitude and work together to solve the problems that we face together and look forward Into the future.

This is the only cell phone company that actually keeps giving me better and better deals. Most cell phone companies that I've seen keep on raising their prices and or giving you less features.

I hope we can get past this first world problems and Instead work together as a community to make everyone's Mobile situations even better.

Can we please stop with these posts? The ones where we tell new customers who have had problems that they shouldn't be mad? Seriously.

PM has aq good promo, it's still a company turning profits. PM isn't your friend and we aren't "part of a community" just because we use the same phone company. Give me a break.

I've seen posts like yours yesterday and today and I find them absolutely useless. There are a lot of people having problems and it seems PM underestimated how many new customers would join. It's on them for fixing these problems and consumers have the right to be upset.

Re: Negativity For First World Problems

Korth — Sat, 19 Nov 2016 00:16:14 GMT

@bryanbreguet

Here's the official word from PM. Not all good news, and you're right about a lot of these problems (along with angry customers, bad rep, and lost revenues) apparently being caused by poor planning on PM's part. At least they're forthright and honest about the admission.

I do feel like "part of a community" in the sense that I benefit from the participation of other members - I can get the information or support I need to resolve issues - and I can help other members get the same (plus I get bribed with Rewards credited directly towards my account balance, which is just gravy). Sure PM's "community" isn't as formal (or necessarily as prompt or efficient) as a typical corporate phone-tech-support department - but it generally does work and, in my opinion, it's a far less frustrating alternative. I'll happily put myself forward to champion PM's cause because I prefer being empowered with a "DIY" and "hands-on" methodology while I loathe being transferred around between tyrannical bureaucratic apparatchniks who are too disinterested, unauthorized, or unknowledgeable to resolve phone issues. And I admit that perhaps it's not the best system for everyone.

Yes, you're angry, and hell yeah I'd be angry too if I'd traded reliable working phone service on one carrier into nothing but a pile of headaches and delays and on another. PM took your money (with no refunds!) but now your phone service doesn't work, and their support staff is too busy drowning under a new promo wave to fix your problem? That's exactly how my first experience with PM turned out, no phone and no money along with uncertainty about the value of the unknown carrier sucks. Here's one thread from a frustrated new customer who wants out. I found PM was worth the effort and I repeat the "be patient, be positive" mantra this thread's OP is attempting to convey - I hope it works out well for you whether you choose to stick with PM or not.

Re: Negativity For First World Problems

bryanbreguet — Sat, 19 Nov 2016 00:14:01 GMT

@Korth wrote:
@bryanbreguet

Here's the official word from PM. Not all good news, and you're right about a lot of these problems (along with angry customers, bad rep, and lost revenues) apparently being caused by poor planning on PM's part. At least they're forthright and honest about the admission.

I do feel like "part of a community" in the sense that I benefit from the participation of other members - I can get the information or support I need to resolve issues - and I can help other members get the same (plus I get bribed with Rewards credited directly towards my account balance, which is just gravy). Sure PM's "community" isn't as formal (or necessarily as prompt or efficient) as a typical corporate phone-tech-support department - but it generally does work and, in my opinion, it's a far less frustrating alternative. I'll happily put myself forward to champion PM's cause because I prefer being empowered with a "DIY" and "hands-on" methodology while I loathe being transferred around between tyrannical bureaucratic apparatchniks who are too disinterested, unauthorized, or unknowledgeable to resolve phone issues. And I admit that perhaps it's not the best system for everyone.

Yes, you're angry, and hell yeah I'd be angry too if I'd traded reliable working phone service on one carrier into nothing but a pile of headaches and delays and on another. PM took your money (with no refunds!) but now your phone service doesn't work, and their support staff is too busy drowning under a new promo wave to fix your problem in a timely fashion? That's exactly how my first experience with PM turned out. I found PM was worth the effort and I repeat the "be patient, be positive" mantra this thread's OP is attempting to convey - I hope it works out well for you whether you choose to stick with PM or not.

@Korth Actually I'm not angry. I switched months ago and everything went fine. Then I made my gf switch 3 weeks ago and there was also no problem. That's not my point.

Re: Negativity For First World Problems

kav2001c — Mon, 21 Nov 2016 16:22:45 GMT

Besides the odd absurd issues (which noone can explain) most of the tech issues are fairly simple to correct

The main issue I see here is the multiple complaints about people not getting issues resolved and no updates on what is going on

It's one thing to say eliminate the brick & mortar stores (which lets be honest, every mall in Canada pretty much has a Telus & Koodo store or kiosk costing them millions)

But the bigger issue here (and as I mentioned in BETA thread is the issue that killed off Wind) is the seeming lack of ownership for issues

There will be some who stick it out either for pride or price but Public has only survived on word of mouth

So for every 1 long term client telling family/friends good things there are like 10 new clients who will bash Public.

It was a very poor business decision and could cost them long term

If you had a problem & mod responded eta to fix is 10 days people would be less upset than not hearing anything back

Right now nearly everyone is in the dark