topic Re: Account created but number not porting in Get Support

Account created but number not porting

fizz — Wed, 05 Jan 2022 05:31:35 GMT

My account is successfully created and I also put in my porting information at the time. However, my phone number is not active. Previous Rogers SIM is still active.

Under Change Number, I see this message:

We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance.

@Shazia_K@Shazia_K, please help.

Re: Account created but number not porting

CaNuCk07 — Thu, 17 Nov 2016 19:12:57 GMT

@fizz Be sure to send a private message to the moderators, best way to get your problem solved. See the below thread and make sure you include the relevant info.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858

Re: Account created but number not porting

fizz — Thu, 17 Nov 2016 19:19:32 GMT

Port was successful!

Re: Account created but number not porting

makkahn28 — Thu, 17 Nov 2016 19:19:35 GMT

ENSURE that the A/C Info MATCHES what yer PREVIOUS Carrier has on FILE Specifically, & ALSO, Ensure yer A/C w. Rogers is PAID to date to prevent any delays

Re: Account created but number not porting

candylaw — Fri, 18 Nov 2016 15:59:40 GMT

@fizz I am having the same problem. How did you fix it?

Re: Account created but number not porting

a2dal — Fri, 18 Nov 2016 16:22:33 GMT

same here

been 24 hours