topic Re: $25 credit from walmart? in Get Support

$25 credit from walmart?

Dalys — Wed, 05 Jan 2022 05:31:33 GMT

new here.

I got a new free sim card on August 11 from walmart and activated a plan there too. i thought i was supposed to get $25 credit within 72 hours. I checked my account, haven't seen the credit. who should ask for help? should i go back to walmart?

Thanks,

Re: $25 credit from walmart?

smp99 — Wed, 15 Aug 2018 11:48:34 GMT

Don't go to Walmart - They don't have anything to to with the credits.

What plan did you sign on to? I think the promo is for talk/text/data plans.

Re: $25 credit from walmart?

stonechucker — Wed, 15 Aug 2018 12:38:35 GMT

The $25 friend referral deal ended on August 9th, so even if you followed the instructions to activate 'onlnine', as you activated at the store, it's doesn't apply.

If there's another $25 promo involving Walmart, I'm not aware of it.

Re: $25 credit from walmart?

dna2016 — Wed, 15 Aug 2018 13:00:32 GMT

@Dalys, unfortunately as @stonechucker mentioned, the $25 referral credit offer ended August 9th, and you mentioned you activated on August 11, so you missed the deal. Also, I believe the $25 credit is only available to those who activate from home, or on the standard PM website.

So I'd say if Walmart was still offering you a $25 credit (even after PM's exipry date of the 9th), and you have it in writing, then I receommned you go back to the Walmart and speak to a manager, because technically PM can't help you with an expired promo. If they say you need to talk to PM then they are lying, they offered an expired deal and they need to rectify it from their end (such as getting you a $25 Walmart gift card, or $25 worth of cell phone accessories).

Also, although it is not PM's problem, provide all evidence of this Walmart error to the MODS (i.e. copy of the receipt, copy of the promo still being offered after the expiry, location of the Walmart), and maybe the MODS might do you a HUGE favour. I highly doubt this, but I guess these are your only options. But also I think PM needs to know of this Walmart location who is still advertising expired deals.

Re: $25 credit from walmart?

smp99 — Wed, 15 Aug 2018 13:12:19 GMT

There is a new promo

Activate in store, $25 for new client, free SIM, Walmart or LonDrugs

If referred, they also get $10 referral credit. Person referring, get standard $1 off

https://www.publicmobile.ca/en/on/plans/walmart

https://www.publicmobile.ca/en/on/plans/londondrugs

In addition, as @will13am point out, there is a WOW promo mobile as well. Free SIM on any 30 day plan, 2nd month free - well a credit equal to the 30 plan cost. I don't know if there is a link for this one.

Re: $25 credit from walmart?

Dunkman — Wed, 15 Aug 2018 13:14:35 GMT

@Dalys

You should qualify for the instore activation $25 credit If it has been over 72 hours, you will need to contact moderator for credit. Expect about 24 hour response time.

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M…

Recommendation: do not send multiple message to moderators. Each message adds to increased waittime response.

Or just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your account number and PIN code.

Re: $25 credit from walmart?

Scotty2 — Wed, 15 Aug 2018 14:35:50 GMT

@Dalys- I had the same type of question. The difference is that I was told to wait until next month to see the $25 credit on the account. Looks like Walmart employees are confused as to how this works. I'm going to do some digging and see what I can find out what the true answer is.

Re: $25 credit from walmart?

Scotty2 — Wed, 15 Aug 2018 14:40:33 GMT

Seems like others in the community aren't aware of the current Walmart promotion. Here is the link

https://www.publicmobile.ca/en/on/plans/walmart

$25 Account credit & free SIM card

Offer expires Sept 6, 2018
Available at participating Walmart locations
In-store only offer
On any 30-day talk, text and data plans

Re: $25 credit from walmart?

Scotty2 — Wed, 15 Aug 2018 14:47:28 GMT

@smp99- Are you able to assist @Dalys with this? In a previous post, you mentioned to me that is should take no more than 72 hours and to let you know if the credit still wasn't applied.

Thanks!

Re: $25 credit from walmart?

smp99 — Wed, 15 Aug 2018 14:53:53 GMT

I can't directly assist. But we can point you with direct links to message the moderators.

But, the promo states any talk/text/data plans. You haven't stated what plan you signed up for. Based on the wording, I would think the popular $10 plan does not qualify since it does not have data.

If you need a moderator, you will need to send a private message to the moderator team. They are available 7 day/weeks but not 24/7. Click this: message to moderators to send a private message to the moderators.

Include your name, PM phone number, account number, 4-digit PIN and a brief description of the problem.

Re: $25 credit from walmart?

Dalys — Wed, 15 Aug 2018 22:46:02 GMT

Thanks everyone, @smp99, @Dunkman, @Scotty2, @dna2016, @stonechucker. I have messaged moderators. The plan I got is $40 for 4.5 GB 3G data, should be qualified.

Re: $25 credit from walmart?

Pound — Tue, 21 Aug 2018 22:39:20 GMT

Activated new line at a Walmart in Scarborough yesterday. Already received the 25 dollar bill credit this morning. Every step so far with Public Mobile is very much to my satisfaction.

Speed wise. I’d say 3G at Public Mobile is even faster than that of my old Fido’s alleged LTE service. (Mainly used in Scarborough area)

Re: $25 credit from walmart?

purbagp — Tue, 21 Aug 2018 22:52:02 GMT

I signed Up at walmart on Saturday August 18 for 20 dollars province wide calling plan but still didn't get 25 dollars bonus. I was told by walmart employee that i will get 25 dollars bonus in 72 hours. Its been over 72 hours but i can only see 12 dollars credit. 2 dollars for auto pay and 10 dollars for friends referral. I just messaged the moderator.

Re: $25 credit from walmart?

smp99 — Wed, 22 Aug 2018 00:56:10 GMT

Hi @purbagp What is your plan? What are the details? Not all plans qualify for the credit.

Re: $25 credit from walmart?

purbagp — Wed, 22 Aug 2018 10:50:40 GMT

I got the 20 dollars province wide calling plan and walmart employee told me that i will get 25 promo credit

Re: $25 credit from walmart?

bar0460 — Wed, 22 Aug 2018 11:22:16 GMT

@purbagp wrote:
I got the 20 dollars province wide calling plan and walmart employee told me that i will get 25 promo credit

To qualify for the Walmart deal the plan must be a 30 day talk, text, and data plan. The plan you selected does not qualify.

Re: $25 credit from walmart?

purbagp — Wed, 22 Aug 2018 11:37:29 GMT

My brother got 10 dollars plan from walmart on the same day but he got 25 dollars credit

Re: $25 credit from walmart?

stonechucker — Wed, 22 Aug 2018 11:46:42 GMT

@purbagp, well your brother got lucky then.

The deal is for a 30-day plan, including all three of talk, text, and data.

Re: $25 credit from walmart?

Saudor — Thu, 23 Aug 2018 00:28:02 GMT

Does anyone know if it's still possible to activate in store (i.e. walmart) if you want to port a number?

Re: $25 credit from walmart?

bar0460 — Thu, 23 Aug 2018 00:33:36 GMT

@Saudor wrote:
Does anyone know if it's still possible to activate in store (i.e. walmart) if you want to port a number?

You can always activate and port a number at Walmart. This current $25 promo is available until Sept 6

https://www.publicmobile.ca/en/on/plans/walmart