topic Re: Phone has no service in Get Support

Phone has no service

aifraim — Wed, 05 Jan 2022 05:31:22 GMT

I just transferred to public mobile a week ago and finally got my number ported yesterday but that I keep loosing phone service in and out! What is happening???

Re: Phone has no service

jeferson — Thu, 17 Nov 2016 18:22:56 GMT

Do you know anyone else with Bell/Virgin/Koodo/Telus/PM in the same spot? If their service is also spotty, it's bad reception.

If their service is good, I'd first chuck the SIM card in their phone and see if it becomes spotty with your sim in it. If it's still spotty, you know it's a goofy sim that needs replacement.

Re: Phone has no service

MCAN — Thu, 17 Nov 2016 18:23:37 GMT

Your phone may need to update to the new service. Try rebooting.

Re: Phone has no service

aifraim — Thu, 17 Nov 2016 18:30:07 GMT

I only got this new sim a week ago! And I've never had reception issues at work with my previous provider.
How am I able to cancel the plan and service?
It took a week to port my number and now no service, this is ridiculous!

Re: Phone has no service

jeferson — Thu, 17 Nov 2016 18:32:20 GMT

Was your previous provide Bell, Virgin, Koodo, or Telus, and are you using the same phone? If so, then you likely have a sim card issue, as PM uses the very same towers as those providers.

Re: Phone has no service

aifraim — Thu, 17 Nov 2016 18:34:22 GMT

No it was Rogers and it was working fine for half a day... Now my service is literally going in and out every few minutes

Re: Phone has no service

jeferson — Thu, 17 Nov 2016 18:37:29 GMT

Because you aren't using Rogers anymore, you are on a new set of towers. Do others using Bell/Virgin/Telus/Koodo have service that cuts in and out? If so, you are in a bad reception area and that is the problem.