topic Re: Stuck in payment in Get Support

Stuck in payment

phn419 — Wed, 05 Jan 2022 05:31:19 GMT

I was trying to port my number from telus, everything went ok until payment section. I tried two of my credit cards, it says 401 error and cannot continue. I am not being charged, though, when I check my cc bill. I sent an e-mail about it and passed 48 hours with no response. Anyone help on the forum?

Re: Stuck in payment

jeferson — Thu, 17 Nov 2016 18:27:10 GMT

Have you tried with a different browser such as Firefox? Sometimes that does the trick. Certainly worth a try. Good luck!

jeferson

Re: Stuck in payment

phn419 — Thu, 17 Nov 2016 18:32:04 GMT

I tried diff browser, even mobile, same issue

Re: Stuck in payment

Saray_O — Thu, 24 Nov 2016 20:26:56 GMT

Hi @phn419,

I'm really sorry about this. If you still need assistance, send me your Public Mobile SIM card number via private message.

Thank you!

Re: Stuck in payment

phn419 — Thu, 02 Aug 2018 15:33:57 GMT

Late reply: it accepts certain credit cards.

It took Amazon Chase (Canada), but that card is now discontinued so I use Home Trust and it works. Both of them VISA.