topic Re: Lost SIM Before Activating Account in Get Support

Lost SIM Before Activating Account

gpetz — Wed, 05 Jan 2022 05:31:18 GMT

I bought a SIM card at Walmart today and when I got home I was going to switch out my SIM card and I lost it. I can’t even activate the account because it sends a 6 digit code to my phone but I don’t have any access to my text messages since the SIM isn’t installed. How do I go about getting a replacement SIM so that I can activate my account?

Re: Lost SIM Before Activating Account

popping — Wed, 15 Aug 2018 02:51:51 GMT

@gpetz

You need to get a non-activated SIM card from Walmart.

Then, you need to send a private message to moderator to help you to setup your selfserve account.

After you get your selfserve account, login to your account and change your SIM card using

[Plan and Add-Ons] --> [Change SIM card]

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Lost SIM Before Activating Account

Cookie72 — Wed, 15 Aug 2018 03:10:29 GMT

Go back to the same person who you dealt with at Walmart and ask them to activate a new SIM card for you to use. Unfortunately your current SIM card is required to activate your phone, and at this point someone else may have access to your plan.

Re: Lost SIM Before Activating Account

gpetz — Wed, 15 Aug 2018 21:04:49 GMT

@popping I sent them a private message. Do you know typically how long it takes for someone to respond?

Re: Lost SIM Before Activating Account

popping — Thu, 16 Aug 2018 00:10:08 GMT

@gpetz wrote:
@popping I sent them a private message. Do you know typically how long it takes for someone to respond?

Offically, up to 48 hours. It may take longer. Just wait. Don't send moderator more private messages. Otherwise, you will be put at the end of the queue again