topic Re: Will I be Compensated? in Get Support

Will I be Compensated?

Huntress — Wed, 05 Jan 2022 05:30:58 GMT

O.K. So I got my new Card, (Which I had to pay for, which is not fair seeing I need it to keep my phone going!!) And yeah my phone is working again. But I did have to go almost 16/17 days without a phone. Will I be compensated for both the card and the time loss??

Re: Will I be Compensated?

makkahn28 — Thu, 17 Nov 2016 17:18:39 GMT

Sim Card purchases are Non-Refundable, PM changed the rules on that, the other, not sure

Re: Will I be Compensated?

Huntress — Thu, 17 Nov 2016 17:23:00 GMT

Yes, I understand they changed the rules on the Sim Card. But that should only apply to New customers and not Loyal existing customers! It is not my fault I couldn't use my old card anymore!

Re: Will I be Compensated?

Mchan — Thu, 17 Nov 2016 17:25:05 GMT

I asked twice and was dodged twice. Not looking good, but I'd also like this looked into.

Re: Will I be Compensated?

Rockdaddy22 — Thu, 17 Nov 2016 17:26:12 GMT

What was the problem with the old sim?

Re: Will I be Compensated?

Dee — Thu, 17 Nov 2016 17:40:04 GMT

$135.60 taken by Public Mobile from my bank on Nov 13 and my account is Suspended for lack of funds? My old plan was $135 but before my renewal date on Nov 15 I changed to the 90/$120day Fall Promo. Is there Anyone right now that can help get me going again?

Re: Will I be Compensated?

Rockdaddy22 — Thu, 17 Nov 2016 17:43:44 GMT

Just top up your account for now, and get it credited after. At least you'll have service.

Re: Will I be Compensated?

Huntress — Thu, 17 Nov 2016 17:47:37 GMT

@Rockdaddy22 It just stopped working.. It was working and then I topped up and it wouldn't work after that.. I have no idea what happened! I did get my new card and all is working again.. But I haven't been able to use my phone for 16/17 days out of the month I paid for and I still shouldn't have had to pay for the new card either.. I do however understand why they would charge new customers but not loyal existing ones..

Re: Will I be Compensated?

Huntress — Thu, 17 Nov 2016 17:52:09 GMT

@Dee Something like this happened to me, and my best advice is to just be patient, you will get everything back, if not by refund, by correction of your payment..

You can always contact @Shazia_K I know she is on right now..

Re: Will I be Compensated?

Huntress — Sat, 19 Nov 2016 06:17:50 GMT

O.K. so I thought I would ask again...

Hello, I had to go almost 17 days without the use of my phone because of the sim card didn't work..Not to mention I had to pay to replace this sim as well ( Which I find a little unfair for loyal customers) As well as not being able to use my phone for a little over half the month I paid for!

So again, Will I be compensated??? @Saray_O @David_J

Re: Will I be Compensated?

Rockdaddy22 — Sat, 19 Nov 2016 07:57:12 GMT

I don't know, how is it the fault of PM necessarily? They might compensate you, I'm just not sure.

I recommend having an extra sim on hand because this can happen with any sim, although it's rare.

Will I be Compensated?

Huntress — Wed, 23 Nov 2016 02:22:51 GMT

I have asked this before and Now I am asking this again!

I have gone 17 days this month without a phone, because of my Sim card not Working at all, and having to order a new one..

Will I be compensated for the time loss?

Thank you

Re: Will I be Compensated?

eazybelle — Wed, 23 Nov 2016 02:24:47 GMT

What was the answer you got? Sure it'll be the same 🙂

I've heard they'll reset the date to whenever it's working (?) and your 90 days will start from that new date.

Re: Will I be Compensated?

Huntress — Wed, 23 Nov 2016 02:29:30 GMT

I never got an answer that is why I am asking again.

Re: Will I be Compensated?

eazybelle — Wed, 23 Nov 2016 02:35:58 GMT

Ahh I see. I think a new start date will be given.

Re: Will I be Compensated?

hslee1210 — Wed, 23 Nov 2016 02:39:19 GMT

More than half a month is a long time... I think you deserve some kind of compensation.. If I were PM, I would offer you some credit like a month free... Ask them for something at least. You lose nothing by asking compensation. 🙂

Re: Will I be Compensated?

zzguffy901 — Wed, 23 Nov 2016 02:54:07 GMT

I had the same type of issue, before it was resolved. PM did not compensate any sort of credit for the delays, they just push forward your payment date to the day that service was fully activated.

Hope this helps and you get up and running soon!

Re: Will I be Compensated?

Huntress — Wed, 23 Nov 2016 03:03:55 GMT

I just hope to get more time put on, just to make up for the time I lost! Although a Month would be nice too! 🙂

Re: Will I be Compensated?

Huntress — Wed, 23 Nov 2016 19:35:18 GMT

@Brooke_C @Caroline_D

O.K So my top up is coming Next week and I still have not got an answer on this!!

All I want to know is if I will get some sort of compensation for this.. I got my new card on the 16th, of this month and was able to use it since then! I topped up on the 30th of last month And wasn't able to use the phone until the 16th..

Sorry about the tag, can't take it off now! 😞

Re: Will I be Compensated?

Bender — Thu, 24 Nov 2016 02:47:24 GMT

We any closer to an answer on this? We gotta keep this pushed to the top and not let it go since a lot of us were without service (yet paying for it) for a LONG TIME.

TO THE TOP OF THE FORUM WE GO!