topic Re: All I need is a PUK code. Please. in Get Support

All I need is a PUK code. Please.

Jtn — Wed, 05 Jan 2022 05:30:52 GMT

My girlfriend's phone hasn't had service since she switched over, and from our own investigations, we're all set but just need a PUK code from Public Mobile to finish the switch. Can a mod please take that minute and just look it up? All the required details have already been sent in a PM and a Contact Us email, and she's on her second day without service.

I don't even mind that my own PMs from last week haven't been answered to about my plan not switching over correctly. I understand that's a lower priority right now, but getting a PUK code to someone who's literally giving the company money for no service should be top priority. It takes a minute, tops.

Re: All I need is a PUK code. Please.

makkahn28 — Thu, 17 Nov 2016 17:17:38 GMT

@Shazia_K, @Mary_M, @Jeremy_M, @Saray_O, @Dave_M, @Val_T, any PM Mod or Rep, can you assist @Jtn with a PUK Key?

Re: All I need is a PUK code. Please.

Jtn — Thu, 17 Nov 2016 18:03:47 GMT

Fido and Virgin are matching Public Mobile's fall promo. Please get this PUK code to us or you will lose two customers, and we will initiate a chargeback for failure to provide paid services.

Re: All I need is a PUK code. Please.

stonechucker — Thu, 17 Nov 2016 18:18:43 GMT

Can you provide the link for these Virgin and FIdo plans? I'm looking at both sites, and can not see them.

I'm in Ontario, are these plans not available to me to see, because they're in Sask or MB only?

Re: All I need is a PUK code. Please.

stonechucker — Thu, 17 Nov 2016 18:36:00 GMT

@Jtn, I'm waiting... can you provide me with links to these offers from the other carriers you mentioned? I want to find out how good they really are!

It's been 16 minutes since I asked you... .PLEASE RESPOND!!!!

Re: All I need is a PUK code. Please.

Rockdaddy22 — Thu, 17 Nov 2016 18:36:58 GMT

Lol

Re: All I need is a PUK code. Please.

stonechucker — Thu, 17 Nov 2016 18:51:26 GMT

@Jtn

You still haven't shown me the link for Virgin or Fido that gives me the same deal in Ontario! Must be great to have special province only plans.

PM has NATIONAL plans.... I shouldn't have to live in one provice to get the same deal!

Re: All I need is a PUK code. Please.

Jtn — Thu, 17 Nov 2016 19:03:21 GMT

http://forums.redflagdeals.com/virgin-mobile-4gb-data-unlimited-talk-text-40-month-ab-bc-only-2055419/

http://forums.redflagdeals.com/fido-4gb-province-wide-calling-boyd-40-month-ab-bc-only-2055911/

EDIT: Oh, I see you live in Ontario. You could always try asking 😞

Re: All I need is a PUK code. Please.

stonechucker — Thu, 17 Nov 2016 19:22:28 GMT

The other problem with these plans is that they're not prepaid. They are still postpaid on a credit card. No referal rewards, loyalty, and frankly, the member benefits only really work if you live in the major centres, as almost all of the rewards to not exist in my area.

I'm sticking with PM... such a better choice. Sorry you and your girlfriend will be leaving.

Re: All I need is a PUK code. Please.

Jtn — Thu, 17 Nov 2016 19:28:17 GMT

I agree with you that in terms of just pricing, PM wins. But I think we can both agree that having your phone working is better than not having your phone working. Looking at posts of people saying they've been without service for a week, or the guy who just posted saying he's missing out on job interviews because of this, I have no confidence that my girlfriend's phone will be working until late next week.

The allure of PM was a lower price if you're cool with self-support, but when bigger carriers are now offering the same price, and I can guarantee a guy at a booth can help her set up her phone immediately, it's difficult to not make the switch.

Re: All I need is a PUK code. Please.

bruizeman — Thu, 17 Nov 2016 19:38:26 GMT

@Jtn wrote:
I agree with you that in terms of just pricing, PM wins. But I think we can both agree that having your phone working is better than not having your phone working. Looking at posts of people saying they've been without service for a week, or the guy who just posted saying he's missing out on job interviews because of this, I have no confidence that my girlfriend's phone will be working until late next week.

The allure of PM was a lower price if you're cool with self-support, but when bigger carriers are now offering the same price, and I can guarantee a guy at a booth can help her set up her phone immediately, it's difficult to not make the switch.

Well said. PM certainly does have great prices.

But as of today, which is currently 5 days since I have signed up, I have paid $120 for a non-working cell phone service.... I am trying so hard to support the little guy, but it's getting harder and harder to support them when each day goes by with no service and no support.

Re: All I need is a PUK code. Please.

Jtn — Fri, 18 Nov 2016 00:43:29 GMT

PUK code please.

Re: All I need is a PUK code. Please.

Jtn — Fri, 18 Nov 2016 16:44:58 GMT

3rd day without phone service.

Re: All I need is a PUK code. Please.

Jtn — Fri, 18 Nov 2016 17:54:02 GMT

@Shazia_K@Mary_M

Re: All I need is a PUK code. Please.

Mary_M — Fri, 18 Nov 2016 18:08:36 GMT

Hey @Jtn

I've sent you both PUK's by private message, can you please try it out ?

Thank you 🙂

Mary

Re: All I need is a PUK code. Please.

Jtn — Fri, 18 Nov 2016 18:36:21 GMT

Thank you so much Mary. Can I suggest having this as a self-service option that doesn't require intervention from a moderator?

Re: All I need is a PUK code. Please.

Rockdaddy22 — Sat, 19 Nov 2016 04:36:56 GMT

Awesome work, as always. Thank you for taking care of this Mary 🙂

Re: All I need is a PUK code. Please.

JeffAnnett — Wed, 10 Apr 2019 12:07:20 GMT

Can you PLEASE send me a PUK LOCK CODE ASAP

Re: All I need is a PUK code. Please.

CS_Agent — Wed, 10 Apr 2019 13:27:50 GMT

Hi,
If you have any questions concerning your account, just send a private message through the following link, and provide your public mobile phone number and PIN and explain whats going on :
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

Re: All I need is a PUK code. Please.

Lieux — Wed, 10 Apr 2019 13:32:06 GMT

@CS_Agent wrote:
Hi,
If you have any questions concerning your account, just send a private message through the following link, and provide your public mobile phone number and PIN and explain whats going on :
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

Your link is not good..... Do we need to ask the PIN now when someone need to reach you?