topic Re: Unable to use data in Get Support

Unable to use data

karupoth — Wed, 05 Jan 2022 05:30:24 GMT

I have a plan $90/90 days, which has a add on 1.5 GB for whole 90 days. I recently switched my mobile to vivo V3 and from that day onwards, I am not able to access the data. Do I need to have any settings in the new handset to access data?

Re: Unable to use data

rahmedkanak — Mon, 13 Aug 2018 23:43:17 GMT

Yes you have to manually set the APN settings.

Re: Unable to use data

srlawren — Mon, 13 Aug 2018 23:44:59 GMT

@karupoth wrote:
I have a plan $90/90 days, which has a add on 1.5 GB for whole 90 days. I recently switched my mobile to vivo V3 and from that day onwards, I am not able to access the data. Do I need to have any settings in the new handset to access data?

@karupoth is it working okay for talk and text? That phone is actually a poor choice for Public Mobile since it only supports ONE (850MHz) of the TWO (850MHz and 1900MHz) required 3G HSDPA frequences for use with Public Mobile, and is lacking the key 4G LTE Band (Band 4). These together may well explain your lack of data.

Re: Unable to use data

karupoth — Mon, 13 Aug 2018 23:46:13 GMT

Yes, it's working fine for talk and text.

Re: Unable to use data

Dunkman — Tue, 14 Aug 2018 00:01:36 GMT

@karupoth

Here is the APN settings for your phone

https://apn-canada.gishan.net/en/apn/public-mobile/vivo-v3

Hopefully, that will get the data going... as stated above, not the ideal choice, but may still be useable.

Re: Unable to use data

srlawren — Tue, 14 Aug 2018 00:02:42 GMT

@karupoth wrote:
Yes, it's working fine for talk and text.

Then yes you may want to check the APN configuration, as @rahmedkanak and @Dunkman have noted.

Re: Unable to use data

will13am — Tue, 14 Aug 2018 00:04:29 GMT

Sounds like an APN settings issue. The fact that it's possible to talk and text means it's possible to use data even if the compatible bands are very limited

Re: Unable to use data

karupoth — Tue, 14 Aug 2018 00:05:32 GMT

Did that with no use..

Re: Unable to use data

karupoth — Tue, 14 Aug 2018 00:07:52 GMT

Tried this

https://apn-canada.gishan.net/en/apn/public-mobile/vivo-v3

but still, no use. Either I leave the service provider or handset.

Re: Unable to use data

Dunkman — Tue, 14 Aug 2018 00:10:21 GMT

That is too bad.

Make sure it exactly matches the APN Settings (including upper and lower cases). Maybe reboot your phone afterwards to see whether that works. Then unfortunately, might need to choose between handset or provider.

Re: Unable to use data

karupoth — Tue, 14 Aug 2018 07:51:03 GMT

Hey guys,

An update, that settings do work. At first they didn't but later, I don't know what happened, I am able to access net. Thanks all and especially Dunkman