topic Re: Switching plans in Get Support

Switching plans

itpun — Wed, 05 Jan 2022 05:30:19 GMT

Hi, I am having trouble moving my plan over to the $10 one. Originally, i did not have enough funds to do so, so I added $1 (from my original $9) . When I try to switch to the plan, it says it will charge $0 to my credit card( which is correct), but will not submit my plan change. Can anyone help me with that?

Thanks!

Re: Switching plans

will13am — Mon, 13 Aug 2018 23:22:16 GMT

@itpun, is your account currently suspended? If so, you cannot make a plan change. You need to seek moderator team help to complete the change. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Switching plans

MoreYummy — Mon, 13 Aug 2018 23:33:18 GMT

What error do yo usee what you tried to change plan?

that helps alot.