topic Re: SIM not working in Get Support

SIM not working

Krista2 — Wed, 05 Jan 2022 02:46:58 GMT

I bought a SIM card activated it got a plan bought a plan everything was fine. I put SIM card in and it’s still saying searching about 1.5 hours? I reset phone reset network setting took SIM out put it back in? It’s a iPhone 6. When I go into setting it does say public mobile in settings.

Re: SIM not working

NDesai — Wed, 05 Jan 2022 01:15:01 GMT

@Krista2 Did you request to port in your number during activation? Is your iPhone 6 locked to any other carrier? If you can login to your self-serve account, what's the account status?

Re: SIM not working

softech — Wed, 05 Jan 2022 01:15:40 GMT

@Krista2 so, you see any signal bars on top of the screen?

try to connect your iPhone to a computer, launch iTune and let it run all the updates, and most importantly, have it to download the latest Carrier Profile

Re: SIM not working

darkomega — Wed, 05 Jan 2022 01:15:56 GMT

Sounds like you may need to get a replacement sim since you've fully activated properly, if you ported in you may need to troubleshoot that, others will assist.

Re: SIM not working

Jb456 — Wed, 05 Jan 2022 01:16:15 GMT

Is your iPhone 6 unlocked? If not call the provider you got it from and ask them to unlock it. They will send an unlock request to the phone..then connect your phone with wire to computer and open Itunes to finalize the unlock and also do any carrier updates that iTunes pushes to your phone.

If you used a referral code for a $10 signup bonus that will be credited to your account within 72 hours of activation. Welcome to Public Mobile!

Re: SIM not working

HALIMACS — Wed, 05 Jan 2022 01:16:25 GMT

@Krista2

Try using in another device.

And try using another person's SIM in your device.

This will help troubleshoot device vs SIM issues.

Re: SIM not working

Anonymous — Wed, 05 Jan 2022 01:21:32 GMT

@Krista2

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and you can try to reset network settings and Changing APN Settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

APN Settings On An IPhone

click Here link,

and try manually selecting network "3G ONLY"

for iPhone visit Here link

or Here link

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

try to check update your device,

you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.

Check the Status of Your Device in Canada | DeviceCheck.ca

if you still not fix it try to do backup and Factory Reset here how to Hard Reset APPLE.

Re: SIM not working

Krista2 — Wed, 05 Jan 2022 01:21:41 GMT

Just says searching on top left

Re: SIM not working

esjliv — Wed, 05 Jan 2022 01:24:35 GMT

@Krista2 wrote:
I bought a SIM card activated it got a plan bought a plan everything was fine. I put SIM card in and it’s still saying searching about 1.5 hours? I reset phone reset network setting took SIM out put it back in? It’s a iPhone 6. When I go into setting it does say public mobile in settings.

@Krista2 - Can you try your SIM into another compatible phone? This will rule out a phone or account/SIM issue.

If it works in another phone, just to be sure, check to make sure your phone is not blacklisted: https://www.devicecheck.ca/check-status-device-canada/

If not blacklisted, try:

*updating IOS software

*soft reset

*perhaps to a full back up, then and try a factory reset of the iphone 6 (last resort)

Re: SIM not working

darlicious — Wed, 05 Jan 2022 07:02:33 GMT

@Krista2

It doesn't sound like your phone is locked. Confirming if your sim card works in another phone if possible is helpful but if pm is showing up in your settings then that probably isn't the issue. You probably just have to update your iPhone and the carrier settings as mentioned by @Jb456 . This can initially be done by connecting to wifi and checking for any Apple updates in the settings. Once you allow the phone to update you then connect to iTunes to update the carrier profile by signing in with your Apple id.