topic Re: Phone not working properly in Get Support

Phone not working properly

Jofranarc — Tue, 04 Jan 2022 10:10:07 GMT

Good morning, Ibought a iphone 8 from Public Mobile. Received it Nov. 12 and was impressed at how new it looked. Set it up and got it working, however the sound is very poor on it. I have tried googling suggestions to fix and finally tried a reset.....but nothing has helped. This isn't going to work for me. What do I do. (Have had it less than a week)

Re: Phone not working properly

t_p — Wed, 17 Nov 2021 20:04:07 GMT

@Jofranarc wrote:

Good morning, Ibought a iphone 8 from Public Mobile. Received it Nov. 12 and was impressed at how new it looked. Set it up and got it working, however the sound is very poor on it. I have tried googling suggestions to fix and finally tried a reset.....but nothing has helped. This isn't going to work for me. What do I do. (Have had it less than a week)

@Jofranarc

If you're not satisfied, you can ask for a refund or exchange via:

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1u3SSUSRlybtjmxj99GRGUBDp9f&lang=en&

Re: Phone not working properly

Triguy — Wed, 17 Nov 2021 20:03:24 GMT

You can either return it or exchange it.

Returns & ExchangesYou can shop with confidence as we offer a 30-day Money Back Guarantee for all Certified Pre-Owned phones; if you are not happy with your purchase, initiate the process following the steps in this help article for a full refund or exchange within 30 days of purchase.Please note that at this time, we are only able to exchange a faulty device for the same model while supplies last; otherwise, you will be refunded. If you wish to exchange your device for a different model, you must first return the item for a refund and place a new order for a different device when the one you’d like becomes available.For more information about our Warranty, Returns or Repair policies for Certified Pre-Owned Phones, please see our help article.

Re: Phone not working properly

Anonymous — Wed, 17 Nov 2021 20:15:33 GMT

@Jofranarc

try to do backup and Erase all content and settings,

How to Factory Reset iPhone 8,

if still have a issue you have a Public Certified Pre-Owned Phone, and are within the 30-day Money Back Guarantee period, you can return your defective phone, free of damage and in its original physical condition, with proof of purchase for a full refund or exchange. Online purchases must be returned or exchanged via mail and can be initiated by submitting a ticket to our Customer Support Agents here link,.

CPO Warranty, Returns & Repair (publicmobile.ca)

Re: Phone not working properly

hTideGnow — Wed, 17 Nov 2021 20:28:30 GMT

@Jofranarc You certainly have 30 days to return it.

Simple use Chatbot on the lower left to open a ticket with PM. Follow this to get to ticket open screen quicker

Type CPO phone
Click Return or Exchange a certfied pre-owned phone
Click Contact Us
Click Click here to submit a ticket
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: Phone not working properly

Jofranarc — Wed, 17 Nov 2021 21:49:50 GMT

I have tried numerous times to submit a return or refund ticket. It does not complete.

so very frustrating!

Re: Phone not working properly

Jofranarc — Wed, 17 Nov 2021 21:51:02 GMT

I did the reset, which did not help.

Re: Phone not working properly

Jofranarc — Wed, 17 Nov 2021 21:51:29 GMT

Customer support is not working either.

Re: Phone not working properly

Anonymous — Wed, 17 Nov 2021 21:52:00 GMT

@Jofranarc wrote:
I have tried numerous times to submit a return or refund ticket. It does not complete.
so very frustrating!

@Jofranarc

Here’s How To Contact Customer Support Agent by CS_Agent,

you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

please include in your message,
phone number,
account 4 digit pin,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: Phone not working properly

esjliv — Thu, 18 Nov 2021 01:44:09 GMT

@Jofranarc wrote:
Customer support is not working either.

@Jofranarc SIMon bot is great when you can "press all its right buttons"!

But you can also contact CSA by using this link to:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: Phone not working properly

hTideGnow — Thu, 18 Nov 2021 02:02:55 GMT

@esjliv wrote:
@Jofranarc wrote:
Customer support is not working either.

@Jofranarc SIMon bot is great when you can "press all its right buttons"!

@esjliv That is the hardest part of it!!!!! LoL

(and All the designer for these Customer Support bot will tell you they did that on purpose to keep the ticket number low. Just like call Customer Support on phone pressing this and that and that. If it is not urgent issue, many will give up and hang up the phone )

that's why I tried to reply with exactly what to type and click to get to the ticket open page

Re: Phone not working properly

Meow — Thu, 18 Nov 2021 02:04:23 GMT

Who pays for return shipping?

It looks like these refurbished phones are not very reliable as I see quite a few complains. Sad...

Re: Phone not working properly

computergeek541 — Thu, 18 Nov 2021 02:12:27 GMT

@Meow wrote:
Who pays for return shipping?.

Telus pays for return shipping for any of the certified pre-owned devices.

Re: Phone not working properly

t_p — Thu, 18 Nov 2021 02:30:49 GMT

@Jofranarc wrote:
I have tried numerous times to submit a return or refund ticket. It does not complete.
so very frustrating!

@Jofranarc

What do you mean it does not complete?

With this link , you just need to click "contact us" then Click here to submit a ticket

That would bring you to this page:

So what is the problem exactly?

If you want to give it another try, use a browser in private mode (ex. Chrome incognito) and see how it goes.

Re: Phone not working properly

hTideGnow — Thu, 18 Nov 2021 02:57:22 GMT

@Meow wrote:
Who pays for return shipping?

It looks like these refurbished phones are not very reliable as I see quite a few complains. Sad...

@Meow this might be unfair. Usually people comes here and seeks help.. People rarely come here and praise how good the devices are.

Same with any online review. When people got something bad, they are upset and they post their bad comment. When people are happy with a product, only a very small number of them will come back and leave good review.

Re: Phone not working properly

hTideGnow — Thu, 18 Nov 2021 02:59:57 GMT

@Jofranarc wrote:
I have tried numerous times to submit a return or refund ticket. It does not complete.
so very frustrating!

@Jofranarc

Where you got stuck.. did you got pass Chatbot and got to a new window , the actual ticket open page?

did you follow what I suggest earlier to type and select on Chatbot to get to that ticket open page?

Re: Phone not working properly

Jofranarc — Thu, 18 Nov 2021 03:03:45 GMT

I logged in using Firefox instead of Safari ....yea! Success...I was able to submit the request!!

Thanks for your suggestion.