topic Credit auto pay didn't go through. Now forgot password need help from pm in Get Support

Credit auto pay didn't go through. Now forgot password need help from pm

Denwong — Tue, 04 Jan 2022 23:44:16 GMT

I have been wit the company for 2 years now. It never has a problem auto paying

dont know why it didn't go through the this time.

i try to login to my account to pay but it's been too long I forgot password now I'm log out.

i need to contact pm, please help me.

Re: Credit auto pay didn't go through. Now forgot password need help from pm

Dunkman — Sun, 12 Aug 2018 21:11:02 GMT

The reset password function has not worked for a while. Need to contact moderator. The wait times has been around 24 hours for response.

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M…

Recommendation: do not send multiple message to moderators. First come, First service. Each new message will put you further down the job list.

Or just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Community Moderators are available from Monday to Friday 9am (EDT) to 9pm (EDT) and Saturday, and Sunday from 9am (EDT) to 7:30pm (EDT)

Re: Credit auto pay didn't go through. Now forgot password need help from pm

mimmo — Sun, 12 Aug 2018 23:52:07 GMT

Try calling 611 I think you can make payment there if you know the pin else buy a voucher and enter it via 611

Re: Credit auto pay didn't go through. Now forgot password need help from pm

popping — Sun, 12 Aug 2018 23:08:23 GMT

@mimmo wrote:
Try calling 611 I think you can make payment there if you know the pin else buy a voucher and enter it via 612

Dial 612 is not valid. May be 611?

Re: Credit auto pay didn't go through. Now forgot password need help from pm

hayleevera — Sun, 12 Aug 2018 23:47:18 GMT

try resetting pass, or contact public mobile. they must have a #

Re: Credit auto pay didn't go through. Now forgot password need help from pm

mimmo — Sun, 12 Aug 2018 23:52:46 GMT

@popping wrote:
@mimmo wrote:
Try calling 611 I think you can make payment there if you know the pin else buy a voucher and enter it via 612

Dial 612 is not valid. May be 611?

Opps fat fingers

Re: Credit auto pay didn't go through. Now forgot password need help from pm

mimmo — Sun, 12 Aug 2018 23:54:11 GMT

@hayleevera wrote:
try resetting pass, or contact public mobile. they must have a #

@hayleevera password reset function is broken. Only way to contact,/support is via forums and private message. There is no number