topic Paid for US talk and Data $15.00 why didnt it work while I was there? in Get Support

Paid for US talk and Data $15.00 why didnt it work while I was there?

krj754 — Tue, 04 Jan 2022 23:43:58 GMT

Paid for US talk and Data $15.00 why didnt it work while I was there in the USA?

Re: Paid for US talk and Data $15.00 why didnt it work while I was there?

NDesai — Sat, 11 Aug 2018 19:02:12 GMT

@krj754 Did you double check that the add-on is added to your account? If you completed the 2 step process of adding balance and then purchasing the add-on again, it should've showed up on your self-serve account. If it was added, did you have Roaming turned on?

Re: Paid for US talk and Data $15.00 why didnt it work while I was there?

bf7 — Sat, 11 Aug 2018 20:14:09 GMT

I'm not seeing a bundle that is text and data for $15. Are you sure you didn't accidentally added long distance instead of US roaming? These are the only bundles available for US roaming.

Re: Paid for US talk and Data $15.00 why didnt it work while I was there?

krj754 — Sat, 11 Aug 2018 20:16:19 GMT

It took the $15.00 off the balance in the account, but i had no data of talk while i was there. If the money is taken isnt that all I havr to do?

Re: Paid for US talk and Data $15.00 why didnt it work while I was there?

MacMe — Sat, 11 Aug 2018 20:28:31 GMT

Have you updated your APN settngs:

https://apn-canada.gishan.net/en/apn/public-mobile

Which US cell network were you connected to?

Re: Paid for US talk and Data $15.00 why didnt it work while I was there?

bf7 — Sat, 11 Aug 2018 20:29:25 GMT

Thing is, I have never seen a addon that is talk and data that is $15. All the plans are preatty much the same for each province. So I'm confident each province has the same addons as well. This is where you should of purchased it. Is this correct?

If it hasn't been 10 days yet since you purchased it and you are sure you purchased the right one you should see it still when you login and click "plans and add ons".