topic Re: self serve in Get Support

self serve

Carlene_52 — Tue, 04 Jan 2022 10:10:01 GMT

I can't receive any text because my phone lost

Re: self serve

Anonymous — Wed, 17 Nov 2021 23:30:54 GMT

@Carlene_52

Lost or Stolen Phone (publicmobile.ca)

Re: self serve

Anonymous — Wed, 17 Nov 2021 23:32:57 GMT

@Carlene_52

you can try Forgot your password visit Here link, and enter your email address,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

please include in your message,
phone number,
account 4 digit pin,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: self serve

softech — Thu, 18 Nov 2021 00:02:35 GMT

@Carlene_52 you have on your other post asking about changing phone number due to lost. https://productioncommunity.publicmobile.ca/t5/Getting-Started/transferring-number/m-p/747121

Yes, you cannot receive text for 2FA to approve the SIM card change, but you can use email:

The screenshot is not the best, but on the 2nd screenshot, at the box where it is highlighted, the 2nd choice is to Email the code to your email address. Pick that one when you select your 2FA method

hope it helps

Re: self serve

softech — Thu, 18 Nov 2021 00:10:06 GMT

@Carlene_52 You have so many posts opened and honestly hard to keep track.

If you text issue is that you cannot create a My Account Self-Serve, first

try Forgot Password link and then see if you can put in the correct email address you used and answer the security question.

if you cannot get through there, it might confirm that you never made a Self-Serve account. I guess the only option left is to open a ticket with Private messaging PM Support.

Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there