topic Re: Transferring phone numbers in Get Support

Transferring phone numbers

Bruce — Tue, 04 Jan 2022 23:43:45 GMT

When setting up a Public Mobile account for my wife I used her previous cell carriers number from Virgin and put my Virgin number as "alternate number". Somehow when her account was complete the system assigned my old cell number to her. I went into her account and had her old phone number transferred to her Public Mobile account. Then when I opened my account the system would not let select my old Virgin number so I selected a new number. I now want to transfer my old number to my phone but the system says it is not available. Why?

Re: Transferring phone numbers

ShawnC13 — Sat, 11 Aug 2018 15:28:28 GMT

@Bruce wrote:
When setting up a Public Mobile account for my wife I used her previous cell carriers number from Virgin and put my Virgin number as "alternate number". Somehow when her account was complete the system assigned my old cell number to her. I went into her account and had her old phone number transferred to her Public Mobile account. Then when I opened my account the system would not let select my old Virgin number so I selected a new number. I now want to transfer my old number to my phone but the system says it is not available. Why?

You will need to contact the Moderators. Once you have changed your wife's number on PM from hers to yours it has released yours.

To send a private message to a moderator click this link.

In your message please include:

PM Phone Number

4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)

account number

date of birth

complete address listed on account with postal code

email address on account

most commonly called numbers

alternate number listed on the account

last payment date and amount

last 4 digits of the credit card

Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

Re: Transferring phone numbers

will13am — Sat, 11 Aug 2018 15:47:11 GMT

@Bruce, please check your virgin SIM card that has your number. Is it still active? By chance was both lines in the same account at virgin? There is a good chance that both lines have been cancelled. Hopefully both numbers are with Public Mobile so the moderators can retrieve them.