topic Re: Hello. New subscriber with no data in Get Support

Hello. New subscriber with no data

lorvar — Tue, 04 Jan 2022 23:43:11 GMT

I just signed up for the 4.5gig 3G data plan, but my data doesn't work. It's on, but shows 0mb used. can't send or receive internet or pictures through text. I've restarted the phone. I have a Samsung s7 edge. Plan was activated yesterday.

Thank you

Re: Hello. New subscriber with no data

SD08 — Fri, 10 Aug 2018 17:13:31 GMT

For data, make sure you have the correct APN settings:

https://apn-canada.gishan.net/en/apn/public-mobile

Re: Hello. New subscriber with no data

lorvar — Fri, 10 Aug 2018 17:24:47 GMT

Thank you!

Re: Hello. New subscriber with no data

Acekiller — Fri, 10 Aug 2018 17:52:19 GMT

if it doesn't work, you may need to do a factory reset on your phone. if is often the case with LG phones and some others.

-------------------------------

Make sure your APN settings are as follows:

Set up your APN

Name: PM

APN: sp.mb.com

Proxy: Leave blank

Port: Leave blank

Username: Leave blank

Password: Leave blank

Server: Leave blank

MMSC:

MMSC proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Leave blank

APN type: Leave blank

Re: Hello. New subscriber with no data

popping — Sun, 12 Aug 2018 02:31:09 GMT

@Acekiller wrote:
if it doesn't work, you may need to do a factory reset on your phone. if is often the case with LG phones and some others.

-------------------------------
Make sure your APN settings are as follows:

Set up your APN

Name: PM

APN: sp.mb.com

Proxy: Leave blank

Port: Leave blank

Username: Leave blank

Password: Leave blank

Server: Leave blank

MMSC:

MMSC proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Leave blank

APN type: Leave blank

For LG phones, no need to do factory reset. Just do a network reset.

Factory reset will clear everything in your phone. After factory reset, you need to spend lots of time to setup your phone again ifyou do not have a backup.

While network reset will not touch your settings - just the network related parameters.