topic Re: couldn't make a call in Get Support

couldn't make a call

anoopanu — Tue, 04 Jan 2022 23:43:03 GMT

Hi,

ported to PM few hrs ago. I have $30 plan with 500 MB 3G with Canada wide talk plan. But when i try to call it says talk is not included in my plan. I added funds $30 to my account. But same issue. Need help as soon as possible.

Re: couldn't make a call

mimmo — Fri, 10 Aug 2018 15:24:32 GMT

Can you loginto self serve and see the plan you have there, sometimes the plans don't activate properly.

Sometimes doing an immediate plan change will fix plan related issues. Mods have typically been good at refunding to available balance the cost of the change.

Re: couldn't make a call

will13am — Fri, 10 Aug 2018 15:42:25 GMT

This seems like an account set up issue. Please contact the moderator team so they can look into the issue. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: couldn't make a call

Acekiller — Fri, 10 Aug 2018 17:38:04 GMT

could take awhile for port to go through. submit a ticket to the mods just in case!

Re: couldn't make a call

srlawren — Fri, 10 Aug 2018 19:14:39 GMT

@Acekiller wrote:
could take awhile for port to go through. submit a ticket to the mods just in case!

@Acekiller porting has nothing to do with outbound calls