topic Re: Over charged in Get Support

Over charged

Tcw — Tue, 04 Jan 2022 23:42:55 GMT

Hi so I was having trouble paying my bill this morning kept telling me to sign out and sign back in. Tried a different card thinking maybe that was the issue only to realize after it finally worked, one card was charged twice and the other once. But somehow on my account online it’s showing it was charged twice today. So how do I go about getting a refund? Help!

Re: Over charged

Dunkman — Fri, 10 Aug 2018 13:26:08 GMT

Sorry for your troubles. Billing issues need to be dealt with my moderators. Need to PM moderators. Expect more than 24 hours wait.

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M…

Or just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Community Moderators are available from Monday to Friday 9am (EDT) to 9pm (EDT) and Saturday, and Sunday from 9am (EDT) to 7:30pm (EDT)

Re: Over charged

ShawnC13 — Fri, 10 Aug 2018 13:29:04 GMT

@Tcw wrote:
Hi so I was having trouble paying my bill this morning kept telling me to sign out and sign back in. Tried a different card thinking maybe that was the issue only to realize after it finally worked, one card was charged twice and the other once. But somehow on my account online it’s showing it was charged twice today. So how do I go about getting a refund? Help!

Sorry to hear about your trouble with payments. You will need to contact the Moderators.

To send a private message to a moderator click this link.

In your message please include:

PM Phone Number
4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)

account number

date of birth

complete address listed on account with postal code

email address on account

most commonly called numbers

alternate number listed on the account

last payment date and amount

last 4 digits of the credit card

Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

Re: Over charged

Acekiller — Fri, 10 Aug 2018 18:15:56 GMT

have your credit card statement and such ready so you don't waste time going back and forth with the mods.