topic Re: Data not working but I still have 10GB left? in Get Support

Data not working but I still have 10GB left?

jonnkimmy — Tue, 04 Jan 2022 23:42:41 GMT

In Toronto.

My data stopped working at around 4PM today, I've restarted my phone and turned my data on and off but it still isnt coming back.

Re: Data not working but I still have 10GB left?

Effort — Fri, 10 Aug 2018 02:41:08 GMT

Try reseating your sim card, maybe it moved out of place.

If not, then you might want to reference the APN settings for your phone. You can see these settings in the following site. Just choose your phone. https://apn-canada.gishan.net/en/apn/public-mobile

Re: Data not working but I still have 10GB left?

jonnkimmy — Fri, 10 Aug 2018 02:45:30 GMT

I have tried both to no success.

Re: Data not working but I still have 10GB left?

Effort — Fri, 10 Aug 2018 02:50:16 GMT

Not much more we can suggest other than private messaging Moderator_Team with your name, phone number, email, address, alternate phone number, pin and a short description of your problem.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data not working but I still have 10GB left?

MacMe — Fri, 10 Aug 2018 02:52:15 GMT

You have 10 GB of data left based on the amount shown on your phone or when you log into self serve?

Re: Data not working but I still have 10GB left?

jonnkimmy — Fri, 10 Aug 2018 02:52:41 GMT

on self serve

Re: Data not working but I still have 10GB left?

jonnkimmy — Fri, 10 Aug 2018 02:54:43 GMT

thank you, I have messaged the moderator team

Re: Data not working but I still have 10GB left?

fountaindew — Fri, 10 Aug 2018 06:01:08 GMT

Have you looked at your mobile data in settings and made sure you haven't accidently capped your data? There's an option for giving a warnng and turning off data after exceeding a certain amount.

Re: Data not working but I still have 10GB left?

jonnkimmy — Fri, 10 Aug 2018 11:14:38 GMT

I have checked but nothing out of the ordinary to be honest.

Re: Data not working but I still have 10GB left?

jonnkimmy — Sat, 11 Aug 2018 02:56:35 GMT

do you know how long it will take the mod team to respond? need the data on by sunday