topic Re: Cannot make calls or text in Get Support

Cannot make calls or text

Daluz — Tue, 04 Jan 2022 23:42:38 GMT

Hey guys I'm having some issues.my plan did not auto renew by itself for some reason so I went manually changed the card and its looks all good on the site but I cannot make or receive any calls and texts can someone help me

Re: Cannot make calls or text

austinhuang — Fri, 10 Aug 2018 02:18:55 GMT

Did you restart your device?

If so, and it still doesn't work, check if your account is ACTIVE on the My Account page.

If so, and it still doesn't work, you need to ask a moderator.

If this solves your question, please select my reply as Solution!

Re: Cannot make calls or text

Daluz — Fri, 10 Aug 2018 02:21:16 GMT

Hey account is active ,phone has been restarted but still nothing I just contacted the moderator team thank u

Re: Cannot make calls or text

drmartin — Fri, 10 Aug 2018 02:29:15 GMT

@Daluz wrote:
Hey account is active ,phone has been restarted but still nothing I just contacted the moderator team thank u

Good luck!

Re: Cannot make calls or text

tazzy_s — Fri, 10 Aug 2018 05:03:56 GMT

You may need to wait for the payment to clear if there was a discrepance in the billing if all else checks out.

Re: Cannot make calls or text

Daluz — Fri, 10 Aug 2018 15:44:52 GMT

Hey guys do I have private messaged the moderator team twice since last night and still have not heard back it's been 2 days without phone why isn't the moderator team doing anything?

Re: Cannot make calls or text

austinhuang — Fri, 10 Aug 2018 15:50:57 GMT

@Daluz wrote:
Hey guys do I have private messaged the moderator team twice since last night and still have not heard back it's been 2 days without phone why isn't the moderator team doing anything?

The mods are busy right now.

Re: Cannot make calls or text

ryanlavoie — Sat, 18 May 2019 17:45:52 GMT

same here hope they can help fix it