topic Re: Mobile WiFi device connection in Get Support

Mobile WiFi device connection

Marillionnut1 — Tue, 04 Jan 2022 23:42:33 GMT

Hi all,

I’m trying to use my new SIM card with my Huawei mobile WiFi device but I’m not getting any connection to the network. My account is all live and have data credit on the sim. The device is about 5 yrs old but has been used in many other countries before this one and usually just connects. Any suggestions or solutions out there please?

many thanks

Re: Mobile WiFi device connection

will13am — Thu, 09 Aug 2018 23:07:43 GMT

I would imagine a 5 year old device would have limited if any LTE compatibility for Canada. Are you able to connect on 3G.

Re: Mobile WiFi device connection

Marillionnut1 — Thu, 09 Aug 2018 23:10:35 GMT

Thanks for the reply,

No, don’t get any connection at all. I’m just going to try it in my new-ish iPhone SE which I’m presuming will work.

Re: Mobile WiFi device connection

mynamejc — Thu, 09 Aug 2018 23:15:33 GMT

Have you checked the APN settings?

https://apn-canada.gishan.net/en/apn/public-mobile

Re: Mobile WiFi device connection

srlawren — Thu, 09 Aug 2018 23:20:10 GMT

@Marillionnut1 what's the brand and model number of your wifi hotspot device? You said it was used in other countries--I'm thinking one of two possible things, possibly both:

1) it may be locked to the provider you original used it with (less likely, or...)

2) it may not be compatible with Public Mobile's network (more likely)

If you list the model we can help determined #2

Re: Mobile WiFi device connection

rahmedkanak — Thu, 09 Aug 2018 23:22:17 GMT

+1, Exactly.

Re: Mobile WiFi device connection

Marillionnut1 — Thu, 09 Aug 2018 23:28:01 GMT

It’s a Huawei E586 and it is unlocked. I’m guessing it could be to do with the APN settings, just now trying to figure out to make the great info in the link provided by mynameejc to fit into the settings!

Re: Mobile WiFi device connection

austinhuang — Fri, 10 Aug 2018 02:19:56 GMT

@Marillionnut1 wrote:
It’s a Huawei E586 and it is unlocked.

E586 should be incompatible with Public Mobile.

It has no 4G LTE.
PM 3G is 850/1900 MHz, E586 is 900/2100 MHz (I verified facts on other websites too).

The IMEI checker might report false positives, which happened to one of my Huawei device as well.

If this solves your question, please select my reply as Solution!

Re: Mobile WiFi device connection

srlawren — Fri, 10 Aug 2018 16:26:56 GMT

Thanks @austinhuang. So, if those specs are correct, then my option #2 was indeed correct and this device is entirely incompatible with Public Mobile. No amount of tinkering is going to resolve that, unfortunately @Marillionnut1. 😞

Re: Mobile WiFi device connection

Acekiller — Fri, 10 Aug 2018 18:14:46 GMT

maybe a factory reset is needed? like the LG phones?

Re: Mobile WiFi device connection

srlawren — Fri, 10 Aug 2018 19:15:55 GMT

@Acekiller wrote:
maybe a factory reset is needed? like the LG phones?

@Acekiller not if the posted specs are correct. PM requires at least 850MHz and 1900MHz 3G UMTS/HSDPA/W-CDMA frequencies to work. Period.