topic Re: Cannot receive incoming calls after porting in Get Support

Cannot receive incoming calls after porting

pinkashna — Tue, 04 Jan 2022 23:42:31 GMT

I transferred over 2 days ago from another carrier and I have not been able to receive any calls or texts. However, I can make outgoing calls and I did receive a text from Public Mobile but cannot recieve from anyone else. Anyone know how to fix this issue?

I also sent a message to the moderator but no reply yet..

Please help.

@Moderator_Team

Re: Cannot receive incoming calls after porting

ShawnC13 — Thu, 09 Aug 2018 22:56:59 GMT

@pinkashna wrote:
I transferred over 2 days ago from another carrier and I have not been able to receive any calls or texts. However, I can make outgoing calls and I did receive a text from Public Mobile but cannot recieve from anyone else. Anyone know how to fix this issue?
I also sent a message to the moderator but no reply yet..
Please help.
@Moderator_Team

You have a stuck port and will have to wait for the moderators to get back to you. What I suggest is to put your old sim back in your phone and you should be able to make and receive calls until your port is complete.

Re: Cannot receive incoming calls after porting

pinkashna — Thu, 09 Aug 2018 22:58:31 GMT

Hi.

I tried that too but it says service unavailable. The old sim no longer works.

Re: Cannot receive incoming calls after porting

Dunkman — Thu, 09 Aug 2018 23:10:51 GMT

@pinkashna That is unfortunate. But as stated above, you will need to contact moderator. Wait times for response is about 24 hours and even longer (due to overwhelming demand).

Re: Cannot receive incoming calls after porting

CS_Agent — Fri, 10 Aug 2018 00:29:55 GMT

@pinkashna, Sorry to read about your port issue. I just sent you a private message. Please get back to me with the requested information.

Thank you for your patience!

Aïssata