topic Password Reset in Get Support

Password Reset

gshop — Tue, 04 Jan 2022 23:42:12 GMT

Hello,

What is going on with the password reset functionality in the app? The email is never sent to my email in order to reset.

I really need to reset my password as my account is now inactive due to a change in credit card info.

Thanks,

Re: Password Reset

popping — Thu, 09 Aug 2018 15:46:47 GMT

@gshop

The password reset function is not working. Send a private message to moderator team for help.

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Password Reset

ShawnC13 — Thu, 09 Aug 2018 15:46:53 GMT

@gshop wrote:
Hello,

What is going on with the password reset functionality in the app? The email is never sent to my email in order to reset.

I really need to reset my password as my account is now inactive due to a change in credit card info.

Thanks,
M

Yes the password reset hasn't worked for a long time and the issue has been brought up over and over and over again. You will need to contact the moderators for assistance with this and unfortunately they are taking a bit longer than normalt o respond with an increased work load that was caused by a system glitch and then added pressures from recent promos offered. A link is in my signature to send them a private message.

Re: Password Reset

mimmo — Thu, 09 Aug 2018 15:51:26 GMT

the password reset doesnt work you need to contacr mods to reset it. they are currently backlogged it seems.

in your situation i would head to 7-11 walmart etc and buy a voucher(s) and just top up from your phone (calling 611). or you could try recharge.com there is no tax i believe and even with their service fee it might be cheaper than buying in store.

edit: does 611 work when phone is suspended?

Re: Password Reset

gshop — Thu, 09 Aug 2018 16:35:35 GMT

Tried contacting MODS - no reply yet. This is pretty crazy.

Re: Password Reset

Dunkman — Thu, 09 Aug 2018 16:38:16 GMT

@gshop

You are right. It is crazy and frustrating. A simple things as a website password reset should be an easy thing to do these days. Moderators have been busier than normal, so minimal wait times have been 24-48 hours.