topic Re: No email -password reset for my account in Get Support

No email -password reset for my account

pankajmay2 — Tue, 04 Jan 2022 23:41:37 GMT

Hi ,

Even after verifying security questions and message " an email sent " I have not received any email. I also PM to moderator but no answer, can anyone help??

Re: No email -password reset for my account

ShawnC13 — Wed, 08 Aug 2018 18:03:45 GMT

@pankajmay2 wrote:
Hi ,
Even after verifying security questions and message " an email sent " I have not received any email. I also PM to moderator but no answer, can anyone help??

Unfortunately only the moderators can help you. I hope you get a response soon.

Re: No email -password reset for my account

CS_Agent — Wed, 08 Aug 2018 18:09:48 GMT

Hi Pankajmay2,

can you check your account please? We've just answer to your request 🙂

Re: No email -password reset for my account

aoto — Wed, 08 Aug 2018 19:32:07 GMT

The same thing is happening to me.

Re: No email -password reset for my account

goodservice — Thu, 09 Aug 2018 10:56:37 GMT

Same thing is happening to me too! I don’t see the solution here. Moderator, please advise.

Re: No email -password reset for my account

kkawa — Thu, 09 Aug 2018 23:30:21 GMT

Same thing to me!

Re: No email -password reset for my account

kkawa — Thu, 09 Aug 2018 23:31:06 GMT

What’s going on? I’m just trying to pay you.

Re: No email -password reset for my account

kkawa — Thu, 09 Aug 2018 23:33:09 GMT

Hi. This isn’t fixed. It’s happeningbright now.

Re: No email -password reset for my account

MacMe — Thu, 09 Aug 2018 23:36:07 GMT

@goodservice wrote:
Same thing is happening to me too! I don’t see the solution here. Moderator, please advise.

You will need to send a private message to Moderator_Team and ask them for help.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Get-Help/ta-p/251745

Re: No email -password reset for my account

CS_Agent — Fri, 10 Aug 2018 00:34:11 GMT

@kkawa, Sorry to read about your issue. I just sent you a private message, could you please get back to me with the requested information so that I can sort this out?

Thank you for your patience!

Aïssata

Re: No email -password reset for my account

prashantin — Fri, 10 Aug 2018 13:43:38 GMT

I have the same issue! I have sent a private message too but no reply! Please help

Re: No email -password reset for my account

Dunkman — Fri, 10 Aug 2018 13:54:32 GMT

@prashantin

Unfortunately, from other members of the forum, the wait times to have issues resolve is 1-3 days after contacting moderators.

The website password reset function has not work for a while. Need moderator to reset password. Silly really..... password reset is such a basic feature on websites, you would think that it would be easier to program something that works.....

Re: No email -password reset for my account

kkawa — Fri, 10 Aug 2018 17:44:41 GMT

And what’s the timeline on you getting back to me? Or does it go to everyone that’s working?