topic Re: i was overcharged in Get Support

i was overcharged

ogsurette — Tue, 04 Jan 2022 23:41:25 GMT

my plan is $45 every 30 days but i think i got charged $75. help me to understand what this means please:

date // transaction type // credit(payments) //debit(charge)//balance

Aug 7, 2018	Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit	$45.00		$237.00
Jul 23, 2018	Top-Up Voucher / Réapprov. avec un bon	$48.00		$192.00
Jul 23, 2018	Top-Up Voucher / Réapprov. avec un bon	$48.00		$144.00
Jul 23, 2018	Top-Up Voucher / Réapprov. avec un bon	$48.00		$48.00
Jul 23, 2018	Top-Up Voucher / Réapprov. avec un bon	$48.00		$96.00
Jul 10, 2018	4GB + 500MB BONUS at 3G Speed/4Go + 500Mo EN PRIME à la vitesse 3G		$35.00	$0.00
Jul 10, 2018	Unlimited Canada-wide Talk/Appels Illimités au Canada		$20.00	$35.00
Jul 10, 2018	Unlimited International Text/Messagerie texte à l'International		$10.00	$55.00
Jul 10, 2018	30-day plan/Forfait de 30 jours		$10.00	$65.00
Jul 10, 2018	3 Choices with Canada-wide Talk/3 Choix avec les appels nationaux	$30.00		$75.00
Jul 10, 2018	Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit	$45.00		$45.00

Re: i was overcharged

ogsurette — Wed, 08 Aug 2018 14:48:49 GMT

Re: i was overcharged

ShawnC13 — Wed, 08 Aug 2018 14:53:35 GMT

@ogsurette wrote:

my plan is $45 every 30 days but i think i got charged $75. help me to understand what this means please:
Aug 7, 2018 Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit $45.00 $237.00
Jul 23, 2018 Top-Up Voucher / Réapprov. avec un bon $48.00 $192.00
Jul 23, 2018 Top-Up Voucher / Réapprov. avec un bon $48.00 $144.00
Jul 23, 2018 Top-Up Voucher / Réapprov. avec un bon $48.00 $48.00
Jul 23, 2018 Top-Up Voucher / Réapprov. avec un bon $48.00 $96.00
Jul 10, 2018 4GB + 500MB BONUS at 3G Speed/4Go + 500Mo EN PRIME à la vitesse 3G $35.00 $0.00
Jul 10, 2018 Unlimited Canada-wide Talk/Appels Illimités au Canada $20.00 $35.00
Jul 10, 2018 Unlimited International Text/Messagerie texte à l'International $10.00 $55.00
Jul 10, 2018 30-day plan/Forfait de 30 jours $10.00 $65.00
Jul 10, 2018 3 Choices with Canada-wide Talk/3 Choix avec les appels nationaux $30.00 $75.00
Jul 10, 2018 Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit $45.00 $45.00

July 10th shows what was charged to your Visa debit of $45 plus the 3 Choices credit (bundle pricing) to bring that upto $75, then your plan was paid and can see what they charge for each "item". July 23 it looks like you added 192 in vouchers and on the 7th there was a visa debit topup of $45. You are only being charged $45

Re: i was overcharged

will13am — Wed, 08 Aug 2018 15:18:37 GMT

The July 10 transactions include a $30 credit which is a quirky way is how the system prices build your own plans. Each element has an individual cost, $35 for data, $20 for calling, $10 for text, $10 just for getting a 30 day plan. Selecting multiple elements yields a discount which is $30. The net cost is $45.

If there's any overcharge it is due to the fact that there's a current plan bundle that is identified identical for $40 per month. Public Mobile's policy has always been that customers stay on the same cost profile regardless of which party is benefiting from it. In this case, the customer should do a plan change (more like plan price adjustment) and save $5 per month.

Re: i was overcharged

srlawren — Wed, 08 Aug 2018 18:29:52 GMT

Please see my guide to understanding your transaction history.

Re: i was overcharged

ogsurette — Thu, 09 Aug 2018 16:25:44 GMT

oh so your saying that my plan is $75 but i get a discount of $30 and thats why its $45. i wish they would of explained that to me lol. thanks for the reply

Re: i was overcharged

pakmode — Thu, 09 Aug 2018 22:29:25 GMT

Yeah the billing is a PITA to figure out OP.

Re: i was overcharged

srlawren — Thu, 09 Aug 2018 22:31:03 GMT

@ogsurette wrote:
oh so your saying that my plan is $75 but i get a discount of $30 and thats why its $45. i wish they would of explained that to me lol. thanks for the reply

@ogsurette the plan builder page used to call out the amount of discount you would get based on the choices you'd made--in your case it would have shown you the $30 discount and you might have had an easier time associating that to the credit you see in your transaction history. Unfortunately, several months ago they removed it when they revamped the plans page and plan builder, under the banner of simplicity. Personally I would prefer the older style, but it is what it is.

Re: i was overcharged

drmartin — Fri, 10 Aug 2018 01:55:32 GMT

@pakmode wrote:
Yeah the billing is a PITA to figure out OP.

Haha +1 bravo for making me lookup PITA. 😜