topic Re: Difficulty setting up Voicemail in Get Support

Difficulty setting up Voicemail

aj22 — Tue, 04 Jan 2022 23:41:15 GMT

Strange situation here:

I have never set up my voicemail. The first time I tried it was in French, and I cannot get in to change it to English. I have tried to follow the solutions I found in other posts, but it didn't work for me. I think this is because my voicemail has never been fully set up.

Any one have some advice?

Re: Difficulty setting up Voicemail

NDesai — Wed, 08 Aug 2018 04:46:44 GMT

@aj22 Looks like your account was set up in French. You will need to send a private message to the Moderator_Team with your account info and they will change it from their end. They are gone for the day so expect a reply sometimes tomorrow.

Re: Difficulty setting up Voicemail

Anonymous — Wed, 08 Aug 2018 04:51:24 GMT

Either that or possibly try resetting your voicemail password in your My Account. That might flip it to English.

Re: Difficulty setting up Voicemail

will13am — Wed, 08 Aug 2018 04:51:49 GMT

@aj22, this knowledge base post covers voice mail set up including how to change language. Please give it a read.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-To-Use-Your-Phone-and-Plan-Features/ta-p/249348